James is the perfect blend of knowledgeable, patient, and genuinely customer-focused. He listened closely to what I needed, walked me through every option without pressure, and explained everything in a way that made me feel confident in my decision. His attention to detail is unmatched—he made sure every question was answered, every concern addressed, and every feature understood. What really stood out was his professionalism and honesty. James isn’t just trying to sell a car; he’s helping you find the right one. He went above and beyond to make sure I felt taken care of from start to finish, including follow-ups after the sale to make sure everything was perfect. If you want someone who treats you with respect, takes pride in their work, and makes the whole process smooth and stress-free, James Lutsey is your guy. I couldn’t recommend him more highly! 🚗💫

Wally was such a nice and very accomodating, so helpful and quick to responds via text and call. He made the entire process run smoothly and stress free and wven fun.Got my first ever car. I recommend Wally 100%.

One of the best experiences ever. I worked with Matt Zmick and he made the entire process seamless from start to finish.

While not our salesperson, Andrew went out of his way to assist us when he noticed we were struggling and indecisive. He was not trying to sell us anything; he merely had a sincere desire to assist however possible me. His was very knowledgeable and truly knew his stuff! What a rarity in this day and age! We look forward to having him as our next salesperson! Thank YOU Andrew!

Wally was kind and knowledgeable. Wally was very helpful and quick to respond via text and call during the vehicle buying process.

Deirrien was very very helpful and professional. He took the time to fin what was in my budget and got me in something that I could afford and a car that I absolutely enjoy to drive! This was one of the best Ford experience I've had! Suburban Ford has been so amazing overall!