1800 Bay Rd.
Sarasota, FL 34239
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This place is a joke, but i guess they cant handle all the mess up vehicles they sale to the people. Worst experience all the way around the board.
I am writing this to tell you about my experience today at the dealership. This not going to be a bad review, I am just telling you about my experience. I arrived at 8:30 for a 9:00 appointment. The representative asked me what time you would like to pick it up, I told him noon, he said Ok, that sounds good. I arrived back at the dealership at 12:30 hoping to pick up my truck. He told me it wasn’t ready and the mechanic was out to lunch and didn’t know when it would be ready. He told me to wait in the lounge and they would let me know when it was done. At 1:50 they told me was truck was ready. The reason I am not giving them a bad review they do good work. I am letting you what you make expect when you get your oil changed.
Do NOT use this service center unless you like getting ripped off. Brian Miller in service is a crook and a liar. He will tell you one thing and then when the bill comes you pay something you did not agree to and if you don't they won't release your car or even explain why. They refuse to let you talk to their boss and give all kinds of excuses with a really shiity condescending tone. Stay clear of this place!!!
Terrible rip-off $258 charged for a 5 minute diagnosis. They wanted $618 to fix. I bought part and fixed $32.00 and fixed myself in 10 minutes. What xxxxxxxx Pat was service advisor. Never again.
Outstanding service from start to finish at Sunset Chevrolet Buick GMC. Brian kept me informed every step of the way, Christopher personally advocated for goodwill assistance beyond the PET recommendation, and Olivia made scheduling easy. The technician’s workmanship was excellent — torque converter replacement and engine oil leak repairs were completed flawlessly. After several days of driving, including cold starts, the car runs perfectly and all symptoms are resolved. Loaner car, car wash, communication, and fairness were all top notch. Highly recommend this service department.
Lucas was an amazing salesman made everything quick and easy I would recommend him to all my friends and family and will always go back to him!
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