We purchased a used sierra truck in March of this year had a check engine come on 2 weeks ago made an appointment to fix, sat for 2 hours while they were fixing and was told at the end of that time that they were trying to get approval for repair through the extended warranty that we got so we would need to come back so again made appointment ment and was told 11:30 get there and ok 30 minutes for work and hour and a half later was not done said mechanics went to lunch……than the bill…..what a joke DO NOT GET GM WARRANTY……I would NOT recommend dealing with this dealer as their service department is terrible and can not even explain the billing……we are canceling our extended warranty and getting an service we need from any place other than here and I assure you we will not buy a vehicle here again……so beware and be warned.

I wish I could give this place zero stars. It started off positive. We drove nearly 2 hours to go take a look at a vehicle for our family of 6. Spoke with Micah Lane. He informed us that it was “solid” and had no issues. He said it was a safe vehicle for us drive. That seemed to be so, until right as soon as I left with it, after being fed xx and made to believe they wouldn’t be dishonest. I made it a couple miles away and the service leveling light came on. They refused to even take a look at it. Claimed that their techs were “gone for the day already.” They said it was from the lift that was put in. Knowing that it was difficult for us to drive there to go back the next day, they said they’d pay for a diagnostic assessment. We got in the next day to a shop just to find out that we’ll need nearly 3 grand worth of work done to it. We were informed that we shouldn’t be driving it, and that it was not safe. Not only did the boy working at GMC go against his word, about paying for the diagnostic assessment, when I presented him the issues, he immediately ghosted us. Disrespectful. Dishonest, I regret going to Grand Rapids GMC. And now I’m left in the same position, not only having no vehicle to drive my kids in, but 20 grand in the hole on a vehicle that is still continually showing us more and more problems. It’s been one week. And I have yet to hear from them at all. Not about the diagnostic assessment bill, nothing. I would never recommend going to this place, unless you want to be xxxxxxxxxxx in to buying a vehicle by lies and deception.

We bought a gently used truck 2 weeks ago, unfortunately found out in a snow storm that the 4 wheel drive doesn't work. We brought the truck back in to have it looked at...and was turned away!! They did NOT stand behind the vehicle they sold. This is the 2nd time we've been burned by them! Never again will we buy anything from them. Beware!!!

Very happy with the car buying experience here! My sales rep Matt responded to my request to see the vehicle extremely quickly. Had the car in pristine shape when I arrived to test drive it. I was in and out of there in an hour and a half, and came home with the car of my dreams! I could not be happier to have dealt with them....they are wonderful!

Dry helpful and responsive. I will refer anyone I know to this dealer in the future

I'm still communicating with them and looking at the Volkswagen GTI...they've treated me well so far and have been very helpful with making a decision on the car. I'd recommend them to anyone,