8551 Kingston Pike
Knoxville, TN 37919
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This is the best dealership I have ever went to. They go above and beyond for you!
Everyone was very helpful and got the job done in a reasonable amount of time. I especially love how they clean the car when their job is all done. Just went in for an oil change but got just so much more. Thank you for your time.
I don't normally give bad reviews, today was an eye opening experience. I was going to purchase a 12 year old Rav4 that was priced around $2k over its value. This is somewhat normal for dealers. When we went to discuss the numbers, the price went up almost $4k with fees and some protection plan that is totally unnecessary for a 12 year old car. I wanted to walk away then, but the salesman went to work on it. He left us sitting in his office knowing that I had other cars that I wanted to see. I finally got up and left. He and his boss were hanging out in the parking lot trying to wait me out. I'm curious how many people fall for the fees and xx oil change plans they sell for $2k. I won't go back there. I found almost the exact same vehicle for $3k less than their price. So a happy ending to a long day for us. I hope more people look closely at those fees and charges when buying a car....most of the time they are useless. Find your own maintenance plan.
As a retired veteran got absolutely no respect from Steven which informed me that this dealership sells over 200 cars per month not with sales people like him...very disappointed
We recently purchased a F150 Lightning--all electric truck. Bill James, the salesperson, introduced us to the features of the truck and has helped us work through understanding charging the truck. We are learning that there are no fast-charging stations in Blount County and only a few in Knox County. But--no regrets. We love the truck and already have trips planned.
Warning. Do not buy from this dealership. Manager Calvin Stephens and salesman Dave Householder are unethical. They recently sold a special order vehicle out from under the original purchaser on the day he was scheduled to pick it up. They then claimed it was recalled, which was a lie. They then told him after being caught in the lie that they would locate him a replacement, which is another lie because they will no longer answer his calls. I would not recommend doing any sort of business with people who act this way. These people are a prime example why dealerships have bad reputations. Mistakes happen but lying and being deceitful are unconscionable and shouldn’t be tolerated.
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