19011 US-59
Humble, TX 77338
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Had an oil change on June 4, 2024. Started seeing fluid on the ground whenever I parked the vehicle. Had my husband look at it and discovered oil was leaking on the ground. Tried to get service appt this past Fri and Sat but the message stated the service dept was closed. Needless to say I had to get the vehicle checked out and found out the the gasket was not tightened after the last oil change. Had to get a new oil change and thank goodness for that dealership’s expertise in analyzing and fixing the careless error of Tejas service department. Will never go back to Tejas now renamed Space City! Very costly error
They lie and don’t give a good deal. They charge high interest rates by lying
Very satisfied with the service manager, he was very knowledgeable and was very accommodating and right on time as he predicted
So I get the notice that my second key is available. I go o the dealer and then they have to order the key. They get the key and I go to the dealer. So I arrive and they write up the car. They get the new key programmed and finish but they forget to tell me. I get a notice that my Prius doors are locked, but still no service advisor. So after another 30 minutes I go ask the status of my car. So I ask the status of my car and they say who is your service advisor; Jose Silva. They locate him and he i busy with another customer but he says he will check on my car. They keys new and old have been on his service desk for 40 minutes, but he neglected to tell me. I say my car has been out there for 40 minutes ; he says it couldn't have been that long. So the service advisor takes the keys to the check out desk. I am third in line because there is only one checkout person and the lady at the front of the line is arguing about a refund. The refund lady takes 20 minutes to resolve , So after 1 hour and 45 minutes I get my second key and checkout. Pure incompetence at Tejas service.
They helped me right away, I was in and out in 45 minutes! Everyone was helpful and very respectful!
The sales person was very good at explaining everything in detail. Very impressed with him. Had a shortage of new cars but I found what I wanted. Have bought 3 cars and two trucks at this dealership. Always been happy in my dealings them.
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