So I’ve always said they have the best service dept. in the biz, but today I’ll talk about the wait and waiting area. It’s peaceful and calming, giving me some peace and quiet for however long I’m there. With the bonus of coffee, tea, or water. Kudos to all at Titus-Will Toyota.

I greatly appreciate the service from Titus Will Toyota Tacoma. Kelvin is my guy. He's always friendly,courtesy, and professional..Thank you so much for your honesty.

Zero desire to earn business. Reached out to Titus Toyota for a straightforward out-of-the-door quote on an incoming allocation. Instead of a professional price breakdown, I was explicitly told by their sales person Chuck: 'We are not interested in competing for the lowest price... Our price would be SRP if we had one available.' Unbelievably arrogant response. If you want a dealership that actually values consumers and is willing to work for your business, shop elsewhere."

Pam was exceptionally knowledgeable and very helpful when we visited the Tacoma dealership. If you are looking for a new or used vehicle I highly recommend you get in touch with Pamela Schuler. Their inventory is great and they have access to other dealership affiliates.

I wanted so badly to purchase a new Toyota from this dealership that was not available at my local dealership or even in the state of Oregon. However, after working out a deal with the Salesman, Kevin, who was very responsive and prompt to return texts, and phone calls, it all went South. Kevin accepted a $500 deposit on the vehicle. I am in Oregon and so we arranged for Kevin to pick me up at the Amtrak station about 3 miles from them dealership the next morning. After working out a deal, I applied online via the Toyota Financing portal. Shortly after applying, I received the following e-mail stating I should contact the dealership. "Thank you so much for taking the time to get Pre-Qualified at Titus-Will Toyota. Please contact us at (253) 475-4151 so that we may better serve you in the purchase of your new car". I immediately called and was routed to voicemail for the finance department. I left a detailed message and asked for a call back. About two hours later, after NO call back, I called and spoke with Chuck in sales. I told Chuck I needed to speak to the Finance Manager. He told me he would speak to him and have him call me. When another hour elapsed, I sent a return e-mail asking for the Finance Manager to call me. Still NO call!!! The dealership closed at 8:00 p.m.. At 8:30 I texted Kevin and asked him to return my $500 deposit as I was NOT going to board a train in the morning without having spoken to someone in finance and had a guarantee that my financing had been approved. Fortunately, my train ticket was refundable. Kevin asked me via text to reconsider since they were very busy that afternoon closing three deals. I told him IF I wasn't important enough for a one minute phone call, to confirm my financing had been approved, I surely did not trust that I would be important enough when I got to the dealership to have finance even care about me and my valuable time when I arrived and still had a three hour return trip home. After terminating the deal, I read a Google Review that stated the Finance Manager, Jim had been rude and condescending to a customer. I decided to take my business and my money elsewhere... Today I spent $60,000 at an Oregon dealership that traded a Washington dealer for my car. Thankfully Titus-Will refunded my deposit and will NEVER see a penny from my wallet.

Terrible sales experience. The salesperson refused to let me talk to the finance department and didn’t give me any bank details to put money down. I now ended up with monthly payments 3x the amount of what was agreed upon. The salesperson kept me at the dealership for over 5 hours until they were basically closing before I could get my car. 30 minutes after leaving the dealership I realized the vehicle had a small damage to the door they tried to cover up. They refused to credit me for the damage. They also added multiple add ons I had requested to take off, and now am having to further negotiate with them to remove. go anywhere else. buyer beware.