JUNE 16TH 2026 SHOWING RESPECT I bought my car in 2014 in Bartow from Tom Edwards Chrysler. I tell you this as it is pertinent to my story. So I think I had a 1997 Town and Country, don’t remember the mileage but the year was 2014 and it was beginning to cost money. I decided to get another newer one. I spent six months researching what I wanted, finally found it, (I don’t get pleasure buying new), and went into Tom Edwards Chrysler in Bartow and told the first salesman I came across, “You have a car I want”. He said, “We don’t dicker”.. “I didn’t say I wanted to dicker. I said you have a car I want”, And so two minutes later I had exactly the car I wanted. It had ten thousand miles on it, was sold to me as “new”, (probably “off lease”) , and I was awarded all the perks of a new car. At that time it was suggested I might want to buy an additional warranty for $3400.00 and I asked if I could have a day to think about it. On the way home, in my new car, I cursed myself out for not immediately saying “YES” because I realized all cars today are just computers. This warranty was an interesting one no longer being offered. It is literally a “forever” warranty. If you have a problem, ( not caused by lack of proper care), they will pay all but $100. It never expires and Mickey gets it when I die. Also when she sells it the warranty is good for the next person. There is no twenty year limit. The service manager was an angel. The people who he managed were wonderful. I was constantly writing commendations on the web. Then Arsenio left, (the service manager). He went up to Orlando airport area. The new manager was the proverbial “xxxxxxx”. He fired the service tech with whom I worked. He fired the others and I wasn’t ever going back. I eventually went to Chrysler in Lake Wales. They cheated me big time and though I had proof I couldn’t do much. For a simple oil change I was charged twice for the oil and the bill came to $134.00. So I took my bill to Chrysler in Winter Haven and that Service Manager told me they would have charged the same thing. They’re sister businesses . Now I went to Walmart for oil changes and tires but when I heard Arsenio was back at Thunder Chrysler I called. The staff had changed, and it was back to being respectful and employees being treated right. Arsenio told me I needed an adjustment to the tray of my transmission and we booked it. He called, told me to come in and they would ferry me back and forth. I requested to be allowed to wait and so Mollylove visited everybody while we waited. (No one objected). She was so loving one woman who had just lost her pup actually cried. It did take a good two hours but people treated me as though I would break. I noticed they treated everybody super well. May I just mention a few of their people went out of their way to stop and chat. They know I will never buy another car, (I’m ninety years old and there’s no “forever warranty” on me but this dealership knows if you treat people with respect it comes back to you. Thank you Sarge, Edwin, Arsenio and Carolann, (probably got her name wrong but no one told me I just heard it). The hours flew and I think Mollylove made a few people happy. Thank you Thunder Chrysler for helping me and making it possible for me to be treated like a person again.

I'm new to this dealer and getting to know them. There were so many people helping us with getting the Jeep and with the accessories making sure it was right. Very happy

Great service and easy to deal with. Will definitely be going back this dealer's service dept.

Good service friendly nice to talk too every thing okay no complaints from my point of view

The service provided was excellent! I never felt pressured or overwhelmed throughout the buying process. I appreciated the large inventory. Matt did a great job answering any questions and working with me to give me the most reasonable price for the vehicle I purchased.

My service experience was excellent just like always. The service team at Thunder always takes great care of me and my family.