Tell us about your experience with Serra Ford Farmington Hills.
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service Dept.
collision center Dept.
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This is the 2nd purchase at Serra-FH great experience and they were very accommodating
I had a great experience working with Scott Shawbitz at Serra Ford in Farmington. He made the lease end process on my 2022 Ford Escape seamless. He was able to get me into the 2025 Ford Bronco Sport that I really wanted. Scott was very transparent about the process, and that is something to appreciate. I did a bit of shopping around, and Scott was able to get me the best offer. The staff at the dealership are really friendly too.
Steven was awesome. I was in another state and he took care of everything and anything that popped up so I could get the car I wanted.
Our salesman, Robert Bell was very thorough, patient, and kind, a pleasure to work with.
BRO ROBERT WAS JUST WONDERFUL... HE'S THE MAN!!! DID I FORGET TO MENTION HE'S ALSO A HOCKEY LEGEND 😀
I had such a great experience working with Robert! Very down to earth and you can tell he genuinely wants to help.
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