* Poor after-sale service * Unkept promises (unclean car, no follow-up) * Disappearing communication after the sale * Eroded trust and unwillingness to return We worked with David Rocha at Towne Ford to purchase a King Ranch. While he was able to get us a decent price, the experience quickly soured after the sale. The vehicle was delivered without being properly cleaned, and when I reached out to schedule a detail and ask a few follow-up questions, David completely disappeared. During the sales process, he was incredibly responsive—replying almost instantly. But once the deal was done, that attentiveness vanished. It says a lot about his integrity and only reinforces the stereotype of salespeople who care until the papers are signed. Towne Ford is not a dealership I’ll be returning to. The lack of post-sale service and accountability just isn’t worth it.

We were very fortunate to be referred to Jorge Ibarra-Bravo at Towne Ford, when we were initially planning our camper van build, by the project manager for the company who did the Quigley QLift suspension upgrade. Until recently I've always felt trepidation when buying a new vehicle. Since I was a child I've viewed car sales people with concern that they would try to push extra features and try to get more money out of me than I wanted to spend. Friends warned us how they had to pay several thousand dollars more for their Sprinter when it arrived than was in the original contract. Dealing with Jorge changed this perspective for me. Jorge was super helpful and knowledgeable when it came to the various options and packages for our Ford Transit custom order. We had done about a month of research and spoke with a fleet dealer in another state who had a number of vans on his lot ready for build outs. This person was always in a rush and didn't seem to have time for our questions. When we spoke with Jorge he had the opposite attitude.  He is calm, patient, always had time for our questions and found solutions as we corresponded with the outfitter who was going to do the camper build. We needed information about wiring harnesses and electrical connections to place the correct order and Jorge ensured we got what we needed. We had to wait 3 months for our order to be built by Ford. Jorge kept us informed when the van went into production.  When the van finally arrived we were surprised that the year end discount was even more than Jorge had told us we could expect.  By this point I had become convinced we could completely trust Jorge and he did not let us down. Jorge is a kind and sincere person with a lot of experience with Ford. I don't think one can find a better sales person and we highly recommend him if you are looking for a vehicle.

Best services good advice good communication Close to our house personal very helpful love the car

My experience with Towne Ford was fantastic. Bryan went out of his way to answer all my questions and he made the whole process quick and painless. He provided me with an "out the door" price that i was looking for, so when I went down to the dealership, I was in and out in under 90 minutes! I would recommend Towne Ford 100%!

Congrats to Bryan for a job well-done with walking us through the process of purchasing our Big Bend Bronco! He gave us first class attention! He blocked off several hours to assist us on a Saturday as well as being prompt with communicating with us via text. He had the Bronco of our choice all ready for us when we arrived! We appreciated his friendly and cheerful demeanor! Thank you Bryan and the crew at Towne Ford!

What a journey it has been trying to buy my 2021 Ford Bronco First Edition. From beginning to end, I can honestly say that it has been nothing but a pleasure working with the incredible team at Towne Ford of Redwood City. This was my first time reserving a car, so I was quite unfamiliar with the process. Kevin has gone above and beyond of any dealership I have worked with to ensure I have the best experience. From the day I reserved the Bronco (July 2020), to when I finally was able to purchase it, he has been supportive every step of the way. There are nearly 40 email exchanges between us, and every time, he was attentive, even when he was on vacation. I have never had a dealership provide that level of support, huge thank you to you, Kevin! I also had the pleasure of working with Carlos and Manny on the day I purchased my Bronco. From the moment I arrived at the dealership, there was Carlos with the keys. Carlos was nothing but friendly, informative, and supportive as well. This was the first time I had spoken with Carlos, and he made me feel as if we have been friends for a while; that’s the type of experience everyone should have when visiting a dealership. Once we started the finance conversations, Manny was very helpful in every capacity. There were a few areas we had questions on, and he was quick to guide us through the entire process. Similar to everyone I had spoken to thus far, he was friendly and made sure we felt confident with our purchase. Carlos and Manny, a big thank you to you as well! All I can say is that this I HIGHLY recommend Towne Ford of Redwood City to anyone wanting to buy a Bronco or any other vehicle. This team has gone above and beyond, I’m proud to be part of their Ford family! You can also expect this bronco to be hitting the trails very soon! #BroncoNation