Terrible dealership Robert the salesman lied about the warranty on the car, sales manager Adel insulted me telling me I do not know the car business and he does because he has been doing it for 20 years. When I tried to leave because Adel and Robert wanted to low ball me on my trade it felt like they were holding me and my car hostage because they did not want to give me my car keys so that I could leave. My car has a stain in the back seat that they made worse by trying to clean it, so they basically sold me a used car as a new one. Don't go to this dealership, shop around these guys are the worst

Exceptional Car Service Experience at Toyota of El Cajon I recently had the pleasure of receiving outstanding car service at Toyota of El Cajon, and I couldn't be more thrilled with the entire experience. From start to finish, the professionalism, efficiency, and genuine care exhibited by the entire team, especially Brian and Manager Marwan, made this visit truly exceptional. From the moment I walked into the service department, Brian warmly greeted me, who immediately made me feel at ease. He listened attentively to my concerns and took the time to explain the services my car needed. His expertise and knowledge of Toyota vehicles were evident, and I felt confident that my car was in the right hands. Throughout the process, Brian maintained open communication, providing timely updates on the progress of the service and ensuring that I was well-informed at all times. The service provided by the staff was not only efficient but also of the highest quality. My car was returned to me in impeccable condition, and I could feel the difference in its performance. The Toyota of El Cajon technicians take great pride in their work, ensuring that every detail is attended to with care and precision. I was also fortunate to have had the opportunity to meet Marwan during my visit. His leadership and commitment to customer satisfaction were reflected in the exceptional service I received. He made it a point to check in on my experience and ensured that I was completely satisfied with the service provided. This level of personal attention and dedication to excellence is truly commendable. In conclusion, I can't express my gratitude enough for the exceptional service I received at Toyota of El Cajon. Brian, Manager Marwan, and the entire service staff demonstrated a level of professionalism and customer care that is rarely seen in the automotive industry. My car runs beautifully, and I can confidently say that I have found my go-to dealership for all future service needs. Thank you, Toyota of El Cajon, for exceeding my expectations and providing an exceptional service experience. You have earned my trust and loyalty, and I will enthusiastically recommend your dealership to family and friends.

This is the worst service ever. They don't know how to respect people and evaluate their time. I made an appointment with them to diagnose a problem in my 2015 toyota Sienna automatic sliding door, and I arrived at the time (11:30 am) and a woman of the staff took my car and told me it will take one to two hours to diagnose the problem. I wait there more than three hours and they do nothing. I ask the women how long it is going to take more because I need to bring my children from school. She said I don't know, and they need more time for that. But I had to go. They tried to make me lease a car from them and leave my car there, but I asked them to bring my car and leave. She said they were working in my car, and they disassembled the door and needed time to assemble the door, but I insisted on taking the car and leaving. She took two minutes to bring the car, and that meant that they weren't working with my car. She was mad and threw the key and told me to go and take the car. The car sliding door stopped working after it was opened and closed suddenly when I was driving in the freeway and the window glass broke too. Toyota expanded the warranty for nine years because some of the door parts have defects. They have to do the repair for free, but they wanted to charge me $195 for diagnosing the problem only and then see how much the parts cost. I will contact toyota usa and complain at better businesses bureau. They are non-professional and so rude and try to rip people too.

I’ve been with Toyota for 3 years its been so smooth and nice all the services was great.then I tried to change my vehicle and Michael Farhat he did helped me so much he keep looking for a vehicle for me until i got the one i like.if I could give him 10stars i will he is very helpful and because of him i got my dream car. Thanks Michael thanks Toyota el cajon for all the services you gave us Kelly Arthur

My wife brought in my green tacoma truck for a check appear child seat and mr.erick bensted took great care of my car.

My 83 year old father had an appointment for 11:45 for routine maintenance and check engine light on on his 2016 Toyota. He waited without access to food, shuttle or courtesy car until 4 pm. If you make an appointment and can’t honor your customers time, short staffed or whatever crazy excuse you have to leave him stranded, you best reevaluate your system. He mentioned numerous time he was just discharged from the hospital 2 days prior, had difficulty waiting in your seating area, but you let him just sit uncomfortably in your waiting area. And to top it off, the stupid light is still on! What kind of circus are you running down there? Truly disheartening and unbelievable! Try another dealership for service, this group is understaffed, unfulfilled customer service and just lack compassion! You just took advantage of an elderly man who couldn’t speak up for himself.