I just picked up my RAV 4 today after having it serviced for a parasitic draw on my battery. Turned out it was an after market alarm causing the problem. After paying $580 for the fix, I was happy to get the car back. After driving home I noticed the entire back panel was still unattached and laying on the rear floor. ????? The one star is for the work done but we’ve had other issues bringing our cars here. We had more problems AFTER they were worked on. We love Toyotas but we’ve learned to deal with more reliable, observant mechanics. This will happen never again because we will choose wisely next time. Never again.

Had an 8:45 appointment...got there early...probably 15-18 cars ahead of me..did not honor my appointment..told me it would be 2 1/2 - 3 hour wait...only good thing was the niceness of John Suckling

Very happy with the service at this dealership. Everyone was very courteous and helpful. My car was taken care of and I am happy with the work.

Service Advisor John Suckling provides quality professional service. He is a good listener, takes time to explain problems on the front end and then always provides a summary and recap in person after repairs are done. This helps me understand what I paid for and why it was important. I have an old Tacoma (>300,000 miles) and John is my go to advisor for service.

Great service, very helpful and easy going. Big nice lobby with plenty of seating. They also offer a Lyft service up to 10 miles to get you home and back while you wait. I took advantage of the Lyft services and I was very happy with my Lyft drivers and grateful for the help. Juan my service advisor was kind and helpful, all the staff I encountered was nice and made me smile. Will recommend to everyone I know. 10 Stars!

Essa Melendez was awesome! Great attitude and was extremely helpful. We’ll be coming back for our next service!