The service department is nonexistent at this dealer. I purchased the vehicle here and they advised that they do not have qualified staffing to do the repair. I brought this up to Toyota attention and several calls to general manager. They finally said I am not allowed to come to the dealer and take it elsewhere.

I strongly caution anyone considering this dealership. My experience has been extremely frustrating and unprofessional. Despite my financing being approved by Capital One, the dealership failed to respond to the bank's verification requests, causing the contract to never be funded. I was initially blamed for the failure, given contradictory explanations, and then threatened with legal action and unnecessary fees, including mileage charges, despite the issue being entirely their fault. Even after providing documentation from Capital One confirming the error was on their end, the dealership continued to intimidate me rather than resolve the situation amicably. The level of customer service and honesty here is unacceptable. I hope others think twice before doing business with this dealership.

Stopped in without an appointment. Their service manager Mark was able to get me in without hesitation and was extremely cordial. Very fast service and convenient without the usual long wait elsewhere

They reidentified my camry to a different style at 5000 mile checkup. Later I had a wreck which caused wrong parts to be placed on my car. After the recall that needed replacing of the fuel gas line, my car turned into an 8 speed . The cars computer was no good. I spent many days on side of road broke down. I later got rid of car. But, my major questions is Classical Toyota of He season or Toyota of Henderson doing their business laws right. There is a dba company called Toyota of henderson at their old location. I can not find Toyota of henderson on list to perform inspections checks consistently. There name was changed in 2021”ish to classic Toyota of Henderson’s, but service department name is Toyota of henderson as if it sits on raleigh road . Their business entity from a business correct model is sketchy. Look them up at Secretary of State in nc.

I bought this truck back in November last year. There interest rate was 8.9 even though I have an excellent credit rating. They also sucker me into thinking I need this extra care tech policy and said it could be cancelled at any time. It was gone only cost me $18 Dollars a month extra. That added $2850 to my loan and that was only good for five years. I had the truck financed for 7 years. So I decided to cancel that and have it taken off my loan a week later. It took them 4 months to do it. Then when I go to my bank this morning to have it refinanced I had to stay on the phone with TD bank for over 2 hours just to get them to fax to my bank a 20 day pay off amount because they did not know what they were doing. That's when I also found out I had been driving around with no insurance for the past 4 months because they did not set it up. These people are crooks and scammers. Will not ever do business again.

I came in to your service department on 2/8/24 for a diagnose on a Check engine light. I was told that the charge to diagnose would be around 150.00 I agreed and waited in the waiting area for a span of time. The mechanic came out and met with me and assured me that i had a bad Bank 1 sensor and for additional fees they said they would finish the repair. I asked what brand sensor to install if i wanted to fix it myself to try to save on labor cost . the mechanic said they use Denso on Toyota repairs and assured me that i should be fine installing a Denso. (This was a two bolt plug and go job). I paid and lift. I was ok after installing the Denso for about two trips Then the LIGHT CAME BACK ON . I called the service department at Henderson Toyota and asked for the service manager to call me back. He returned my call around an hour later and i attempted to explain to him that my light had came back on and there was still an issue. And i felt that His shop had diagnosed my truck incorrect and at least owed me a free second diagnose He told me that Toyota was not responsible because i chose to install my self and use a aftermarket part. He started getting loud with me and did not want to here what i had to say i asked him not to curse and he accused me of cursing my self which i do not do. Then he said that i could come up on 2/13/24 first thing in the morning and we would see how things go he said it could problem be a bad part that i bought. After getting off the phone i no longer trusted that i would be handled Fairley so i took mt truck to a Shop in oxford on 2/14/24 Where they diagnosed my truck with a bad Mass Air Flow sensor I paid them and i am now fully repaired. This should have been seen by Toyota of Henderson when they done the first diagnose Not Very Happy with Toyota of Henderson. I have two Toyota trucks and have owned Camrys and other Toyotas The service and Management skills are poor . Thought you should know. Sincerely Stevie Inscoe of Oxford NC