Shocked! POOR customer service via our recent EMERGENCY stop by the Somerset Toyota Service Department!!!

It took several days for someone to get back with me about the vehicle I was looking for. And then I was told none available when actually they never gave me the option of cars of my same specs in the pipeline. Now I'm driving further to purchase my 2022 Toyota Highlander .

Glenn was our salesman, and he made the entire experience wonderful! He was able to work with us and get us the interest rate & payment we was wanting. Wonderful experience would recommend everyone to go see Glenn!

Quick email response from “Lloyd” on Oct 13th. I immediately replied to Lloyd asking if they still had the vehicle I was looking for. Another quick response from Lloyd saying, “Let me make sure the vehicle is still available and I will respond back to you.” I still haven’t heard back.

RAISED PRICE $4,900 Spoke with Christian, Paul, Glenn,and Matt all with the original price of $19,900 on a 2010 Dodge Cummins pickup truck. As I am 3 hours away I did an online credit app for the amount of roughly 13-14k as I was putting 7k down. A day later was notified no bank would make a deal because the mileage (217,xxx) and with it being a diesel.(Dodge rates that engine 350,000 miles before any major engine repair.) That evening they raised the price to $24,800. So why would they take a used truck in on trade knowing no bank would finance only a portion on the truck and then turn around and raise the price $4,900. Any reliable or trust worthy dealership would not act this way. So now I have a hard credit check on my credit report due to a poorly ran dealership.

Christian and Lloyd were super friendly and did a wonderful job on finding me a great deal on a Toyota Camry! Would 100% recommend them to anyone looking for a vehicle!