Management needs to get rid of Pressure Sales men. I was initially speaking with Juan who is a good sales men. Than another Sales men calls me and tells me what kind of car I should buy.... I specifically told him I was only looking at the Prius. He still persisted on selling me a used car. I was like who the xxxx is this guy! This guy should not be selling cars personally I would get rid of him. Telling people how to spend their money is royal Red Flag. Unfortunately I will not being doing business with this Dealership.

I had a profoundly negative experience at this dealership. As my first Toyota vehicle owner, I was particularly disappointed by the subpar customer service I encountered. I strongly advise against purchasing any warranty packages. Bryan Beougher assisted me with my appointment for my two vehicles that I just purchased 2026. I proceeded to purchase a warranty. However, upon my arrival, I discovered a crack in my Pruis vehicle. Bryan did not investigate the issue and simply informed me that the warranty would not cover it. He even offered to repair it for a fee. This was an unacceptable situation. I feel deceived because I purchased a product that will not provide the promised benefits. I am extremely upset and frustrated that I traveled such a distance for subpar service. Bryan informed me that only one of my vehicles could be serviced that day. I was not informed of this prior to my appointment. I arranged for a driver to assist me with my other car. They wasted my time and checked it in and took it to the back to drive it back out to hand me the keys because they were unable to service it. This was poor service from the car dealership. They did not even bother washing the car for their mistake in making an appointment that they were unable to service my car.

Too many excuses for not being able to send me a title to a vehicle I paid cash for. Still waiting still getting excuses. California DMV is assisting. Super disappointed that a franchased Toyota dealer would do business like this

Always great service when visiting and all staff are helpful and informative at every visit.

my service experience was really smooth. the staff was very helpful and friendly. i never felt like i was being pressured and my car was ready in a timely manner.

would refer to friends and family to shop here with Jerry, exceptional customer service and friendly people.