The main line service advisor Chris Costa is the embodiment of being a utmost professional, and he performs his administrative and customer service duties in a superb manner, also the associate Chris ethics is beyond reproach he demonstrates dedication design and discipline while working with the customers and staff.

They took advantage of the fact that I was recovering from major surgery and had to walk with a back brace and walker and was able to distract me when I asked the purchase price of a older vehicle. They ripped me off badly and I am disgusted with myself for not realizing it until it was way too late. Shame on you! I am telling everyone I know to never go here for a vehicle.

Bates Nissan To provide an update, after entering complaint, another manager Josh reached out to schedule the tint service for my new car and did confirm that the tint has warranty with the shop tinting. Josh also allowed me to drive my car myself to the tint shop. On 11/25/25 I had to buy a new car. At the time of purchase on 11/25/25, Justin quoted additional add on 1999.00$ for a tint job for the new car along with inclusive PMA pre-paid maintenance. I agreed to have the vehicle tinted. When reviewing the paperwork provided by the sales mr. Boyd, I noticed that the price of the add on tint service was not listed/ itemized; instead Justin rounded up the add on to the car dealer price-with the car purchase price and there was no itemized listing or any other receipt/invoice for the additional pay. Concerned I inquired about it with the sales Justin. Justin replied that this would be too easy to get as an additional paperwork. On 11/28/25,Justin instructed me to bring the car to get it tinted for the morning of Saturday 11/29/25 at 9:00am. I brought the car at Bates at 9:00am an appointment Justin scheduled himself. At the appointment for tint, I mentioned my concerns, and mr. Boyd with a dismissive attitude criticizing me for making the process complicated despite of their shortcomings reluctantly provided an additional paper for me to sign of PMA in which it shows 367$ invoice of PMA maintenance,but still the rest of the amount of 1999.00$ not listed. So, minus 367$ the PMA, it leaves 1633.00$ unaccounted for as for the tint job. So, how much of this is the tint job? This is a puzzle mystery that sales management refuses to provide itemization for and I have no knowledge as a paying client. On11/29/25 Justin took the car keys to get the car tinted and did not allow me to drive the car to the shop nor allow me to look at the tint that would be put in my car. After having waited for sometime, Justin returned to tell me that the car would not be tinted contrary to his own confirmation to bring the car at 9:00am to tint. So, I was lied to about getting the car tinted on 11/29/25 despite the fact that I pre-paid for it and did exactly as he instructed. To this day he did not provide me with the itemized receipt for the 1999.00$ he charged me for. I would not be able to know what kind of tint they will put on the car despite the fact that I pre-paid for it, nor would I be able to practically see the level of visibility and how that would look from the inside of the car. Initially on 11/29/25 he informed that any issues/ tint warranty for the job would have to be dealt with the tint shop and the request made through the dealership. Whereas on 12/11/2025, as I picked up my car's registration and I reiterated that I would need to practically see the visibility level of the tint, to which Justin responded that I can check online on the tint level, and still not practically possible for me to visibly see the tint VLT;I would not be able to know what kind of tint will be put in my new car. In addition, Contrary to what he told me pre-sale on tint warranty with the shop, Justin stated on 12/11/25 that there will not be warranties at all on the tint job. It will be a one and done, and if an issue comes up with the tint, they will only remove it, but not fix it. So, post-sale Justin Boyd kept changing the terms for the tint job to his own liking and to his own convenience and without any consideration on consumer protection Laws and the rights of the paying client. Thus, on the Saturday of 11/29/25 I left the dealership without the car tinted and without proper invoice as to the spending of 1999.00$. How does it make it ok that the sales cannot provide transparency of itemized add on to the paying customer and not allow the customer to have documentation that itemizes the extra charge, change the terms on warranty-with uncertain on how the customer should proceed should there be an issue related to the tint job that cost a lot.

The Service Advisor Alex Dickerson, demonstrates the core values of ethics, tenacity, and perseverance in doing business, and business operations. The Service Advisor Harolyn Humphrey, demonstrates the core values of altruism, politeness, and prosocial communication skills. The Service Advisor David Valenzuela, demonstrates the core values of moral integrity, scruples, and dedication of serving the needs of his clients. The Service Advisor Billy Baker, demonstrates the Core Values of assertiveness, dedication, and Team Cohesion.

A MAN BY THE NAME NATE NEED TO BE REPLACE FROM HIS POSITION ASAP NOW

The service advisor David Venezuela is the personification of Excellence in achieving superb customer satisfaction he will go above and beyond the Call of Duty to meet customers needs I highly recommend that he is nominated for employee of the year or service advisor of the year meritors pay increase job promotion and a 6-week paid Cruise because he always goes above and beyond the Call of Duty to meet customers needs and performs his duties with diligence and tenacity