Customer service and communication was excellent. Attention to detail on interior cleaning was excellent. Summer kept me informed and help me make informed decisions.

Top notch service from Jon Pollock. He made the buying process so easy and personal. He understood what I was looking for and had a great attention to detail. We’ll keep going back and refer friends and family.

I was on a waiting list for about 9 months for my new Golf R. While I certainly appreciate University VW keeping me on the list and notifying me of an inbound vehicle, I didn't appreciate being charged more than MSRP as I know I could have found a vehicle elsewhere in the US for MSRP, but in the end, it was much easier to buy locally, and I don't have any regrets about my purchase as it all went smoothly. In the four months I've owned my Golf R it has been flawless.

I lost my key. I went to a locksmith first, who led me on for 3 days before admitting they could not program the key they made to my car. I brought my car and the freshly made key to University dealership. They told me I need to order a factory key and it would take 5-7 business days. They were able to get it in 2 days and immediately programed the key to my car! In addition gave me a complimentary check up. They were so quick and friendly overall. Not having a car was so stressful. Their quick and friendly service was so appreciated! They have my future business!

Service Dept. is polite and professional, committed to eventually get it right on basic maintenance and several warranty items. Following service for example, look for oil changes being clean w/no mess around the filter and the sound pan underneath the engine. Put a piece of tape over the oil or fuel filter cap or drain plug if it’s still there when you pick it up well…. Ask to look at old parts to verify they actually replaced them. Stress that the service advisor confirms workmanship before calling you on all items. As a Quality Engineer on the plans you fly in and as a customer; trust but verify always. Typically dealerships have a 70% chance of first time success until they realize you’ll will hold them accountable. Is UWV an exception? No, but they’re better than most dealership service depts.

I had a great experiencing leasing my car through University Volkswagen. All of the staff I encountered was very helpful, especially Eric Lauritzen. He was friendly and knowledgeable. He helped to expedite the process in finding the car best suited to my needs and price range. He has been there to answer all questions I have had regarding my new car from its features to service inquiries. University Volkswagen provided great and seamless service!