What Others Say
Julie and Caleb were wonderful to work with. Caleb came from the service side which was nice because of his knowledge of vehicles.
We had a great experience with everyone at AutoNation when purchasing a used vehicle for my 17 year old daughter. We had a budget and a list of what we were looking for and were well looked after. The finance manager worked with us on our trade in to make it all work for our budget and the sales team did great with teamwork when Lanar, our sales contact had to go get his son another jumped right in with a great helpful attitude.
Horrible communication, incompetent people when you do get someone on the phone, no one seems to know what’s going on. When you do get ahold of someone the response is always “I’ll hand them a note and they’ll call you back”, which no one ever does. On top of that they’ve had my brothers car for 3 weeks, to repair a coolant hose and manifold ($1,300) and for a new valve cover ($1,700). There have been zero updates and you have to call about 10 times to get ahold of anyone when you do call. My brother is a disabled veteran and uses his car for his job, so he has not been able to work for 3 weeks. This is absolutely unacceptable.
As of two days ago, they said they repaired everything, but the check engine light was still coming on, and it was having some issues, so they allegedly contacted the tech dept at corporate, and they had "48 hrs" to respond, they have to, or they'll get in trouble. She said before the 48hrs that she would call the next day, and the next day, she did not call at all. My brother called 10x in a row yesterday late afternoon before he got someone on the phone, and it’s been well over 48hrs. The guy didn't know anything, he told me the same thing they keep saying "I'll hand them a note and they'll call you back." He’s heard that at least a dozen times, and no one has ever called him once.
I recently purchased a used Volvo XC60 from AutoNation Volkswagen in Savannah, GA, and the experience was one of the best I have had in many years of buying cars. My salesperson, Lanard Mansell, was excellent to work with—professional, straightforward, and easy to talk to. The finance department was just as helpful, making everything clear and efficient.
The entire process was smooth and low stress. I was in and out much faster than expected, and the pricing felt fair and honest. I was treated well from the moment I walked in. What really stood out was the follow up—they checked on me and the car after the purchase, which says a lot about their customer service. Everyone I dealt with was friendly and had a good sense of humor, which made the experience even better.
I would highly recommend AutoNation Volkswagen in Savannah to anyone looking for a straightforward and positive car buying experience.
Had a wonderful experience working with the team of professionals at Autonation Volkswagen Savannah. They worked with my budget to get me the vehicle that best suits my needs/wants, and I LOVE my new Tiguan! Many thanks for all of their attention to detail, and time spent working to get me the best possible deal. I highly recommend Autonation Volkswagen Savannah!
The dealership was fine. My problem was with Sunbit.
My car still makes the noise from the fount, may be the wheel baring's.
I will them again.