This morning around 9:30 AM I called the service department and asked if they could fix the head light switch on my 2001 Z3 BMW that I purchased new from the dealership. After waiting on line for ~10 minutes, I elected to leave a message. It is now 1:21 PM. There has been no response yet.

Service department customer service experience has deteriorated. Phone calls do not get answered. Operator is impatient on the phone. Cashiers do not make eye contact or greet the customers. This is not up to BMW standards. I will take my vehicle to Monrovia for future service.

Had our car towed in for Non Start Repair to Savage BMW from the Ontario Airport (07.30.14), agreed to a diagnostic fee of $158 which was explained to me as the cost to RR parts necessary to diagnose the problem, refunded if repair completed at dealership. Ultimately the repair cost was twice the going rate, so I asked that the car be reassembled and ready for tow to another shop. Was told by the Service Rep (Anthony) he would advise the tech to reassemble and it would be ready that afternoon. I questioned reassemble and was assured it was included in the $158 fee. I had the car towed to another shop which, once received, contacted me stating that all the covers and parts removed were stuffed in the trunk. Apparently the $158 diagnostic fee description of service was a lie. Very unprofessional and deceptive.

I have used Savage for years, starting with a BMW that I bought from a non-BMW dealer. I was pleasantly surprised with the level of service I received. When my old car turned 100,000 miles, Mark (who is no longer there) offered me a lease option on another car and within 3 hours, I was driving away with a 2011 BMW!! When Mark left, I received a phone call & personal letter informing me and letting me know of the new sales person that could help me if I had any issues. When I go in for service, Caesar is always professional & helpful. My only negative comment would be that even though I always have an appointment, I feel like I have to wait for 30 minutes or more to check in my car. This is frustrating when I am on a schedule, but now I just incorporate that wait time into my day.

This place is a joke because it's like dealing with people with average intelligence with pompous attitudes, just because you work for bmw doesn't mean you become this fancy person. First off to be fair, the greeter was extremely friendly, however, the service advisor Darrin Shadle was extremely cold and awkward. He never shook my hand, failing common etiquette behavior, he never looked me in the eye when he was talking to me (rude!!!), and his upper lips were quivering (that was just uncomfortable for me)... Then he boldly states that my name was spelled wrong by the dealer where the car was purchased, he even printed out documents to show me, then he realizes there was nothing wrong it. I guess his mind was playing tricks on him... Very awkward person.. I rate my service according to the experience I had with them this includes the operators. In addition, I was dropped off by the shuttle to Walmart to pick up some supplies, it took over an hour to pick me up, and it's only five miles away. The communication on Darrin's end is horrible because he could've made a phone call to notify me that the bus driver had the wrong number. He never apologizes on the phone, until at the end when it's time to go. My advice to new customers, please go somewhere else, it will save you time and trouble. They have a two and half star rating for a reason! In all, I will not come back to this place, since it was a very disappointing experience.

I am so thankful for the outstanding service I received from Adel Meleika. He went out of his way to answer all of my many questions and set up a great deal for the purchase of my new car. I found the car on the internet and fingers crossed flew 400 miles to purchase the car. We set up all the details over the phone and when I arrived their were no surprises just the perfect certified 328i. Adel word was gold. His dedication to this deal made my purchase well worth the travel. He worked on both of his days off answering my calls and checking in with the dealership to make sure the car was available for me. He even picked me up at the airport. The car was everything he had said it was. He is highly knowledgable about all of the features and took the time to show me how to work them. The car was perfectly detailed thanks to the great support staff. I highly recommend Savage BMW and Mr. Adel Meleika.