My recent experience with the service department was good. I was able to get an appointment within a reasonable period of time. They promptly diagnosed the issue and completed the repair when they said they would. I will use them again in the future.

Very happy with the service you all provided the service was done in a nice timely fashion and I’ve never had any problems. That’s why I keep bringing my vehicle back to you all time after time.

Everything. Was done well. Appreciate them working through the problem to put in a new battery

I went on for an oil change and had 3 coupons I asked 3 different people how much oil changes were and gave the guy a coupon and when they said o was done it came up to almost 300 I was irate I said for an oil change no one told me what each coupon was for I assumed they were all oil change coupons I was beyond xxxxxx needless to say I will never go to that place again

Quick service with appointment time and duration of service! Appreciate everyone’s input and friendliness!!TY

Bought a car Aug 22nd, within one week I get a call that there is a recall so we made a appointment for the repair, took the car in to get fixed and when I picked it up they said they didn't fix it because they had to order the parts. After picking it up while driving I noticed a knocking noise coming through the driver side floor board so I called them back and got yet another appointment on the books. After they looked at it they informed me it was going to cost almost 5 thousand dollar to get fixed. I haven't even made the 1st payment yet. They sold me a car that needs work and they are not willing to make it good and of course it's not covered under any warranty. I was told only one person can make the call to make it right and they refuse to do that. I contacted Ford Motors and they even called the dealership to try to get it taken care of without me having to pay out of pocket and they where also told no, not even a discounted price since they sold it to me like this. Ford Motors doesn't even stand behind thier products. I was told my only options is a buy back which isn't even a guarantee and they only give what THEY feel you car is worth not your loan payoff or do a even trade with Gallery Ford. My family has been purchasing vehicles from this dealership for probably more than 30 years. Velde Ford was one of the best dealerships in town and the surrounding area I don't know what happened when Velde sold but it went to crap and the new owner and management do not care about their customers. My family will not be using this dealership anymore and we will be finding a new Ford dealership to shop at from here on out. DO NOT RECOMMED THIS DEALERSHIP!!