6020 State Highway 121
Frisco, TX 75034
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Huge thanks to Mark, Lyn, Vivian, and the technicians at Crest Volvo for another excellent visit. Mark walked me through each step, explained everything in a way that made sense, and kept me completely in the loop. As always, the experience from start to finish was exceptional.
Good experience! Friendly staff and Barry was my salesperson. He has been there for 25 years, very knowledgeable and has great follow up/ through skills.
The Crest team did a great job of helping me get in to a new Volvo after my previous one was totaled. It was a stressful situation and they made it simple and easy.
I really appreciated the use of a loner car while mine was being worked on and appreciated a nice clean car when I picked mine up.
Bryan LaGard did an amazing job. I have not had a good experience with my car service in the past. Bryan was a new advisor assigned to me. Bryan listened to my feedback and asked to earn my trust. Bryan was a good communicator and kept me in the loop. I have tried to correct the car's auto-braking three times since the last software update, with no luck (at the dealership and using AI). Today, Bryan got in the car with me and solved the issue in less than five minutes. Since this one change had caused me stress for 9,000 miles, and Bryan went the extra mile to look into the issue with me, it was resolved. Bryan became my car advisor hero. Thank you for fixing something no one else wanted to do.
Mark was very professional and helpful, attending to my needs. I had a pleasant experience and felt like I was given all the time I needed and all questions answered. Thank you!
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