Had a great experience with everyone during my Subaru purchase...Greater dealership..Matt was excellent...

Although my father sold cars, I dread car dealerships and their shifty bait and switch tactics to draw you in. When I ended up needing 2 cars in a week due to age and "fatal" issues, I was not looking forward to the replacement process...dollars aside. Wayne Subaru was recommended by a trusted friend, as was Ken K. So, I went in after searching others dealerships and seeing $1000s in fees "miraculously appear" on great priced vehicles. Ken was professional, non-threatening and present to answer your questions about the vehicles for which he is proud of. Then came the dreaded, "let me talk to my manager" moment...Mike P was great! Showed me a strong price and excellent fees. Oh...but then...the " shifty aftermarket person" - undercoating, etching, oh my...Jason was not that at all and is also great..."we only offer a few items and here they are"...no pressure at all. Wait, why is my blood pressure not rising? It was because, Ken, Mike, Jason and then introduce Edwin, who walked us through the car with great skill, were all amazing, personable, acting with integrity and made this as pleasurable as possible when parting with money...ha. Turned out I needed to do a second time in a week...equally as great of an experience. I highly recommend Ken and all those at Wayne Subaru.

This was overall a pleasant and easy transaction. One suggestion would be my first point of contact, which was Emily. I don’t think she is a good first impression of the dealership. I felt she responded to my emails without reading them or analyzing what was said. When I arrived at the dealership, I asked for her at the front desk. The clerk called and I could tell from the conversation a comment was made about me. The clerk said Emily was busy. I was then directed to Bob and Nick. Emily never once came over. The initial emails with her made me seek out other dealers. If Bob hadn’t called me personally I would have gone to another dealer. Emily dramatically changed after Bob got involved.

Greetings, I recently purchased a new car from Subaru in Wayne NJ. I had a wonderful salesman Sean Donnelly. He was very polite, professional & friendly. So helpful i& so knowable with explaining interesting points about my new car. The transaction went very smoothly from start to finish. I highly recommend Wayne Subaru. Sincerely, Janet

Dealership was very clean and comfortable. Staff was very knowledgeable and pleasant. This is not the closest dealership to where I live, but I did not have good experiences with Koeppel Subaru.

Wayne Subaru always provides great service! The two times that I've purchased a car at Wayne Subaru have both been extremely pleasant experiences and both times I felt I was driving home in a great car! Thank you, Wayne Subaru.