John was top notch in getting us not 1 but 2 Cadillacs for me and my wife. The end to end process was easy and an enjoyable. Thanks to Keith the GM for helping find the exact model we wanted from a partner dealership.

Dan was very helpful! We really appreciated his help and service. Thank you very much again!

Bought our first Cadillac with Mike P. He was fantastic! Very knowledgable about the car, spent a lot of time understanding our needs, and found us the perfect car. The customer service orientation was great!

I bought my first certified pre-owned suv from Mike. He was very thorough and patient. I highly recommend Napleton.

Today I brought my car in for warranty Service. Keith was my advisor. Keith was very disappointing. First his communication made me feel that I was not valued as a customer. Additionally 1. When he brought me my keys I asked for the paperwork he informed me it was not ready. I said I could wait, he told me it might be a few hours. (He suggested to mail it to me) I said I could stop by later if it really would be hours. As I stood there the tech brought him my paperwork?.. 2. He also informed me I needed a part that they needed to order. I asked when would it be at the dealership, he said “you never know with Caddilac it may be a few days. 3. I asked for the part number needed. He reluctantly gave it to me I then went to the parts department and was informed it would be here tomorrow. If I owned this business this type of service would not be accepted.

I went home with a beautiful certified used CT5. My first Cadillac and we are excited. Thank you much, jim