Kind, professional and excellent service. Brandon Gates was more than helpful. I will return for any future purchases.

Fantastic service.... A special thank you to Shawn for speedy, and excellent service... Also a shoutout to the service dept. who washed my well traveled MZB...

Just purchased my 4th car from MB tucson . Always a pleasurable experience. I’ve also serviced all my cars there with equally outstanding customer and car service.

Kayla Diaz who was my service advisor was great. I had a late afternoon appointment for an “A service“ and it was completed within slightly more than an hour and the car was washed and ready in an hour and a half. Everything was done very professionally. My only complaint and it is one that I have seen echoed in other reviews of this dealership is the 2.75% credit card fee. I had been forewarned about it, but it is still something highly objectionable from a Mercedes dealership. As someone said in their review back in June, just bury that 2% somewhere in your costs and don’t pass it on so obnoxiously to your clientele. This fee isn’t being done at the Lexus dealer here in Tucson and shouldn’t be done by a high class dealership like Chapman Mercedes-Benz. When I first heard about the fee through a text message I called and left a message with the head of the service department and sadly never got a call back to explain It. He could at least respond to the fact that I had left a message on his answering machine. Can’t remember who that was, but I thought it was the head of service. Again the service advisor and the service itself were wonderful and five stars is for Kayla Diaz. Thank you John J.

Lucky Luechtefeld and Clarissa are great assets for Mercedes. They were both kind and professional, they made my service easy and the service department did a great job getting my car in and out. Thank you!

We received great service. One day turn on the window tinting and gave excellent tutorial on new features.