First of all, they should take the customer’s time into consideration. I took my vehicle in during my work hours, and the dealership informed me that the job would take approximately 1 hour and a half. I was not offered transportation to my workplace; I had to request it myself. I was never called to be informed about the status of my Jeep, and my vehicle was returned after 8 hours. I was also told that I needed to find someone to take me to the dealership to pick up my vehicle because they offer drop-off service but not pick-up, which makes no sense. Since they are keeping my vehicle, if they offer drop-off, they should also offer pick-up. That is only logical. I had to call several times asking to be picked up because I had no way to get to the dealership, as they had my vehicle. Finally, after speaking with a supervisor, he sent the mechanic who worked on my vehicle to pick me up using my own vehicle, since they had no one available for pick-up at that time. I am grateful that they picked me up, but clearly, if I had stayed at the dealership believing the job would take 1 hour and a half as I was told, I would have lost my entire workday, since they took 8 hours and never informed me of anything. Regarding the repair itself, five days after purchasing my vehicle, I took it to the dealership to have a noise checked near the driver-side fender area. They kept my vehicle for a week and did NOT find the problem. Their solution was to tell me to wait until 10,000 miles, as the noise might disappear. Clearly, this was a lack of proper information, because the noise worsened over time. I checked it myself at home and found the issue. I then took it back to the dealership and essentially did their job for them by identifying the problem; they only needed to fix it. They eventually replaced the fender. My vehicle originally came from the factory with a fender from a different model, because the new one they installed is completely different from the one that was causing the problem. Recently, a family member asked me to take them to this dealership to purchase the same vehicle I have, and honestly, I did not feel comfortable doing so because my experience has not been good. They should improve their service and communication, especially since there are not many JEEP dealerships in the area. If I had known the service would be like this, I would have gone to another dealership even if I had to drive three hours. At the end of the day, customers want good service.

I recently attempted to purchase a vehicle from Wolfchase CDJR in Memphis, and the experience was incredibly frustrating and disappointing. I am in Ohio so I was 100% dependent on support from the sales team. From the start, communication was a nightmare. I reached out multiple times, and while someone would answer the phone, they always had to transfer me to a sales manager. Unfortunately, their phone system was broken—calls would ring endlessly and then disconnect. I repeated this process several times and never successfully reached a manager through their phone tree. I did let them know the phone system was not working, but it didn't seem to be a concern. After multiple attempts, an agent finally gave me warm handoff to Shawn, a sales manager, on Monday. He promised to send me additional pictures and the battery status of the EV I was interested in by Tuesday. Tuesday came and went—no call, no update. I then found a direct number for the manager, Seth, through their website. He answered my call but was off that day. He promised to follow up on Wednesday. On Wednesday, Seth said he was handing me off to Charlie, who would take care of me. Charlie did send a video of the car but didn’t include the battery status. When I asked for it, he said the car needed to charge overnight and he’d send the health report Thursday morning. Charlie also connected me with he and finance and we discussed the options together. I let Charlie know my last item was the battery health. Thursday came, and Charlie said the car had been unplugged overnight and he’d send the photo of the battery health in five hours. That never happened. I followed up with calls and texts—no response. On Friday, I reached out again to Charlie and then to Seth. Seth simply replied, “Car sold.” After a week of chasing them down, dealing with a broken phone system, and being passed around without follow-through, they sold the car without even giving me the courtesy of a final call or update. I had clearly expressed my intent to purchase, contingent on battery condition, and was actively engaged. Needless to say, I will not be doing business with Wolfchase CDJR. Their customer service is unacceptable, and their communication practices are broken. Buyers beware.

Nice experience. No pressure and the sales folks were friendly and helpful. Converted my lease with no hassle and into another very nice vehicle. C.Lamb

I was told that my vehicle wouldn’t be service for 7-10 days and there was no loaner provided for the inconvenience.

After buying 5 vehicles from Wolfchase CDJR. I will no longer be doing business with them. I bought a new Ram 2500 Laramie back in February and took it in for my first oil change and fuel filter service. This takes most mechanics an hour to complete. After waiting 2 1/2 hours I was given a. Bill for $986 ! $517 labor! The service Manager said yes its expensive! No its absolutely ridiculous!

Dropped my truck off recently. Dodge kept it for a week, charged $3,100. Took it home and it is worse and now wants to charge $3,800 more. Do not go there!