The service dept. has a great knowledgeable staff . Everyone is helpful & friendly I felt very comfortable being there .

Easy access with no hard sells. Staff is friendly and makes the whole process easy.

They resolved my issue and they were very patient and kind. No issues with the service. Very responsible

The service department could use some improvement. The first time I took my Yukon XL in for an electric door lock problem, I was told they did't have the part in stock and to return in 2 days. O.K., not unusual. When I returned in 2 days, I was then informed that the wrong part was sent (after seeing the service report, I discoveted the wrong part was ordered). I was then told I would be called the next day when the correct part was received. After rearranging my schedule for the next day, I received no phone call whether or not the part came in. I called the dealership in the early p.m. and talked to the parts department and discovered the part was there all along. This was last Thursday, Friday being the 4th. I had to wait until Monday to get the repair done. A full week to get a simple repair completed seems excessive to me, all because of poor communication between the service manager, the parts department and resultant extra effort required by the customer.

I felt that the recommended repairs were not only extensive but, more importantly, very expensive—especially after researching and comparing similar services at other dealerships. As a regular customer, I didn’t expect this from Serra Buick GMC. I also found out that some dealerships waive diagnostic fees for high-cost repairs, which wasn’t even mentioned to me here. Overall, I’m a bit disappointed with the experience. Nearly $7,500 in recommended repairs were presented without a clear explanation of the problem or a detailed itemized quote—just a fixed price. That doesn’t feel very professional or transparent to me.

Had front end struts replaced, realignment and check engine light corrected in a timely manner, within the estimate for the work.