I brought my 2021 Bronco Sport in after a smog station couldn't get its equipment to communicate with the car. Instead of knowing their own vehicles, the service department asked for $235 for a diagnostic. The fix turned out to be basic: the car just needed to be in accessory mode (key in the run position, engine off) for the smog equipment to talk to the computer. A Ford dealership not knowing how to run a smog check on a Ford is a problem, and asking for $235 instead of explaining something that simple came across as a money grab rather than good customer service.

Bought a used EV9 here last weekend. Was given the stereotypical car sale experience. Had an appointment to see a car, it was sold before we arrived and no one called us. We were still receiving appointment confirmations up until 5 min before our appointment. Thankfully they had something similar still on the lot. Salesman told us Thursday evening with our credit we should expect 5-5.5% interest rate. Next morning when actually submitting credit application they can’t get better than 6.5%. I told them we would alternatively use our local credit then as we were already approved for 5.5%. Miraculously they “already work with” said credit union and can apply there locking in 5.54%. Then when actually signing the contract it was a different credit union that we had to apply for. Bait and switch by sales manager Anthony. Vehicle charge was at 47% at 10am when we started the contract process. Told them we wanted it at 80% before we left the lot. At 1pm it was only 48%. Said it would be 30-45 mins more to get to 80%. At 230 it was only at 68% and told we would have to come back the next day. Soda filled cup holders and center console required 3 trips to the their detailer over 2 days to finally be cleaned. This was called out to salesman at initial walk through. When returning day after purchase to have car fully charged I asked to speak with a sales manager. Both SM Mark and SM Anthony were there Saturday afternoon. Told it be 30 mins before they could chat with me. After 2 hours neither of them had made time for me. Requested to talk with them at least 3 times while in the showroom. Requested when leaving for General Manager Shant to call me Monday when back in office. Called Monday and left message for Shant again. 5 days later and it is clear that Shant, Anthony, and Mark have the customer service skills of an old tire. Let’s see if this encourages them to care about the customer experience.

FOR IMMEDIATE RELEASE California Consumer Speaks Out After Alleged Fraudulent Sale of Defective 2021 Tesla Model X by BP Ford of Long Beach and Ongoing Dispute Involving Exeter Finance LONG BEACH, CALIFORNIA — A California consumer is publicly speaking out regarding what he describes as a devastating and financially damaging vehicle purchase experience involving a 2021 Tesla Model X allegedly sold in severely defective condition by personnel associated with BP Ford of Long Beach. The consumer alleges that dealership representatives Alireza Ajori and Shant Mgerian knowingly misrepresented the condition of the vehicle, made repeated promises regarding repairs that were never completed, and later ignored months of attempts to communicate after the sale was finalized. The consumer further alleges that Exeter Finance failed to meaningfully address the dispute after being informed of the circumstances surrounding the vehicle purchase and the dealership’s alleged conduct. Shant Mgerian and Alireza Ajori assured me the AC compressor would be fixed and left me with a pregnant wife a 1 year old child with No AC and No Shocks. Stay far away this are scammer dealer who buy junk cars from auction and could care less if a consumer was to die. According to the consumer, the experience represents what he believes to be a serious example of dealer misconduct, consumer deception, and financial abuse involving a high-priced luxury vehicle sold with major unresolved mechanical problems. The consumer states that he purchased the 2021 Tesla Model X under the understanding and repeated verbal assurances that significant existing problems with the vehicle would be repaired and resolved by the dealership. However, according to the allegations, the vehicle was delivered with multiple serious defects that allegedly rendered the vehicle unsafe, unreliable, and far below the condition represented during the sales process. However, the consumer claims that Exeter Finance repeatedly redirected responsibility back to the dealership rather than taking meaningful steps to address the situation and did not appear to take the matter seriously. “I informed Exeter Finance about everything,” the consumer stated. “I explained the condition of the vehicle and the promises that were made to me. They acted like they did not care and simply told me to deal with the dealer.” The consumer believes this response reflects a broader failure within the automotive financing system to protect consumers from alleged dealer misconduct and deceptive sales practices. Among the alleged defects were:
• Completely failed or severely damaged suspension shocks;
• A broken air conditioning condenser system;
• No Freon or refrigerant in the AC system;
• Loud and abnormal AC compressor noise;
• A non-functioning air conditioning system;
• Major unresolved mechanical issues that allegedly existed prior to delivery. The consumer alleges that despite these issues being known and discussed during the financing process, the dealership continued forward with the sale while allegedly assuring him that all concerns would be repaired either before delivery or immediately afterward. “I was lied to throughout the process,” the consumer stated. “I trusted what I was being told by Ali and Shant. They repeatedly assured me that the suspension issues and AC system problems would be fixed. Instead, I was left with a broken Tesla and payments close to $1,000 per month.” According to the consumer, the transaction became even more troubling after he allegedly waited nearly an entire month while still making payments before finally receiving the vehicle. The consumer states that he believed the delay was connected to repairs and preparation work being completed by the dealership. However, once the vehicle was delivered, the consumer alleges that the same major issues remained unresolved. “The shocks were still bad. The AC still did not work. The compressor was still making loud noises. There was no

Amazing dealer got me a raptor R at Msrp literally unheard of love these Guys!

I purchased a pre-owned ford mustang from this dealer last month & it's been a horrible experience. To begin with; their finance tactics are abhorrent and remind you of some shady, 1980's sales tactics that give dealers a bad name. I should have followed my instincts and walked out the door. They started by offering some ridiculous 16% interest rate (to see what we'd say) when they could see we were shocked, they came back with som sleazy... "we're still waiting on other banks, these are just the first offers". So to be clear. If we would have said "ok" they would have sold us a car at 16% interest that we ended up getting at 6%. In what world do they start at 16% That alone should trigger some sort of finance usury law or violation of truth in lending disclosure. Again. My big mistake; was not walking out then & there. I ended up purchasing the car. A car with a clean carfax that they made me sign off on, claimed no prior damage, no accidents. Not a month goes by, that I get clipped by a car. After filing my insurance claim, I'm called in by the reputable body shop. Apparently they wanted to point out that the car had been in a previous accident and show me the damage. To my horror; the entire side panel was COVERED in bondo. The paint could just be chipped right off. It wasn't factory paint. The trunk? Also had been crumpled and had paint overspray underneath. When the seats were removed? Broken windshield glass was all underneath the seats (when no glass had been broken when I got clipped). They sold me a structurally compromised car that had clearly been in a major accident that had never been reported while I paid top blue book value for a car that was represented as having never been in an accident. When I contacted them to let them know to see what could be done to make things right, in fairness? Hey, I could understand that mistakes could happen and all I cared about was fairness, in making things right so I gave them the chance to do so. Instead of doing the right thing, they mocked and claimed maybe it was due to my accident. As if bondo magically appeared underneath the car on its own. They claimed the car may have had "cosmetic" repairs, but they were done to industry standards. I'm sorry, cosmetic are scratches. Not impact, not broken glass and not major body work that compromises the structural integrity of a car. I tried to be fair, only to be dealt with the run-around, customer shaming and taking no responsibility for the quality of what they represent to a consumer. Shady business dealings doesn't suffice. The finance manager congratulated stating I was purchasing a car from a known client that had traded in the car, only to find out it was purchased in a general auction for resale. They made no attempt to be fair, not to make anything right, when they sold a car under fraudulent misrepresentation. This isn't the Worthington Ford we used to have. It's filled with disengenious business practices from finance to sales misrepresentation of their cars with no duty of care, integrity nor honor in business practice. THIS is the type of establishment that's every negative connotation associated with "car salesman" tactics. Now I'll be embroiled in legal for the foreseeable future because they opted to not take responsibility, nor offer some sort of solution or anyway shape of form of making things right. I paid top market value for a car that was supposed to be free of accidents that had actually been in a wreck. The value was not the same. But they pretended it was & act like it's no big deal that it wasn't. Blows my mind that a company would compromise its reputation and integrity so carelessly. Instead of making things right, when they could have worked it out? Now they'll be spending it on legal. Their choice I suppose. I will be forwarding it to the CA Attorney General - consumer protection division as well. If any of you that have had negative experiences like mine? Feel free to reach out to me.

I came to purchase a car on November 1st 2025. The person that I have made an appointment with showed me the car I liked and we immediately we have agreed. However, I was promised that I would receive my trade-in money 3 days after the sale's completion. It's December 28th, and I still haven't received a call or check. I have been calling this dealership since the day promised, and the only thing I got is "leave your name and phone number, and we will call you back", where they knew my number on records since I have bought 4 cars before from them, and have been calling to ask where my money and check. To this date, NO CALL and NO Check". I have received the New Registration. I have called the old Bank and was told that they have paid them for the trade-in, and yet, I have not received a call or check. A simple call and word, but nothing, very disappointing and frustrating since I have been a good customer, a repeat customer for 4 times I used to deal with Ron and Jim, where I got cars for my daughter, they were outstanding and true, but with these new clowns from the Managers to the Sales Person and the accounting, very disappointing. DO NOT BUY FROM THEM!!!!!! They are the lowest people on earth, the worst ever!!!!!