This is a service specific review. Brought in my ID4 for software recall update; was notified via letter in mail. The initial update failed and took longer than expected. I understand this happens sometimes, Miguel in service was able to offer me an enterprise loaner car from across the street and everyone in service was very friendly and helpful. When I picked up the car, Kattelyn assisted me quickly as well. thanks everyone!

they are NOT transparent about listed pricing on cars.com. I confirmed the price with them on call & email before driving 1.5 hour for the test drive and purchase. initially everything went fine with little back/forth on pricing, however, after waiting hour plus for the paperwork they tried to slip in some of their useless care packages into the last bill of sales without any mention at all. when I asked them about the Maxcare package just 5 mins before that document the salesperson (not Bobby) LIED to me that its already included in price. But guess what, when the final bill of sale came up it was a separate cost. I noticed immediately and pointed out. so now the tune changed, some xx like its not optional etc. when I resisted they wont budge so I cancelled the transaction and had them destroy the paperwork. Also they misrepresented the car's condition on cars.com. the car had a medium-large crack on windshield that they said will take a few days to fix hoping i'll purchase & delay delivery for when that gets fixed (btw they had this car in possession for about 2 months). the rep even tried to use the repair cost of crack as a price negotiating lineitem .. ha. Bottom line: if you are in SF Bay area and see good deal on this dealership. DONT fall for it, they know fully well what they are doing and hoping you will get frustrated enough to sign the dotted line after wasting hours driving and arguing.

Many dealers are charging huge markups on some models. This is one of them. It took quite a few emails to finally receive the quoted price, which had a $7,500 markup on a $48,000 vehicle. It's awful practice to try to squeeze every last dollar out of something that already had a price with profit built in, especially when you are doing it to the enthusiast that would likely be an evangelist for the brand. VW corporate is encouraging the behavior, essentially turning people off their brand as well as crushing an already struggling market segment. Now Elk Grove is sending repeated auto-generated emails about how much they'd love to sell me the car. I don't get it.

Please invest in customer service training for your staff ! The phone operator hung up on me twice and was surly at best when asked a direct question. We had made an appointment for an oil change at 10 am and was told it would be an hour and a half …… our car wasn’t even moved from the service until 11:15 ! We decided to go to lunch and was told it would be an hour or so and they would call us …..I called at 1:30 ( after being hung up on twice by the operator ) and the car still wasn’t done . The bill was just shy of $400. For an oil change and car wash ……. The rest of what you SAID you checked was BS ……. One of the things was checking the spare tire ….. YOU DID NOT …… ( verified by AAA on hour after pick up ) the spare tire was totally FLAT

I had had a bad experience buying my last car - Wyatt and the team were understanding of my anxiety and patient when I needed time. I’m now the owner of my first brand-new car and confident that I made the best choice for me.

We purchased a 2021 Tiguan. It was a very positive experience The finance dept was honest, efficient, and didn't try to oversell us on packages or products we didn't really need! Sales manager Graham Copps and Bobby were very helpfull.