I’m from Vancouver, Washington, and I found Mercedes-Benz of Grapevine in Grapevine, Texas online while searching for a Mercedes eSprinter. They had exactly the van I was looking for, so I contacted them even though I was buying from all the way across the country. I worked with Basel Abbas, the Fleet Manager, and I have to say the whole experience was excellent. From the first conversation, everything was simple and straightforward. Communication was great — Basel was always easy to reach, answered my questions, sent me the information I needed, and kept me updated throughout the entire process. Buying a vehicle remotely from Texas while being in Washington could have easily turned into a headache, but it really didn’t. Basel made the entire process easy. He also helped arrange transportation for the eSprinter and found a carrier for me, so I didn’t have to deal with searching for a transport company myself. What really impressed me was how quickly everything happened. Once we finalized the deal, the van was picked up in Texas and only three days later it was delivered to me in Vancouver, Washington. The eSprinter arrived exactly as expected and the whole transaction went smoothly from beginning to end. No surprises, no unnecessary complications, just good communication and people doing what they said they were going to do. I’m very happy with my eSprinter and with the experience I had with Mercedes-Benz of Grapevine. Big thank you to Basel Abbas for making an out-of-state purchase this easy and for taking care of everything along the way. I would absolutely buy from Basel and Mercedes-Benz of Grapevine again, even being 2,000+ miles away. Great experience from start to finish.

This dealership is the best, agents are courteous and extremely knowledgeable on all cars that are available. The buying process was superb and the E450 drive is awesome. Thank you Mercedes Benz of Grapevine, Team Orlando and Thomas.

Basel was professional, and the agreement matched what was discussed. The entire experience was very easy and smooth from start to finish.

Excellent service and great location.such an amazing experience with Alejandro. Will definitely come back.

I was a pleasure working with Beaux Benson. He spent a great deal of time with us first explaining the different convertible models made by Mercedes then allowing us to test drive a couple of different configurations of the car we wanted to buy. After the test drive, we then sat down with Beaux and went through the line-by-line ordering process. It was extensive! We purchased a new CLE53. Our chosen vehicle took several months to go through the build and ship process before it arrived at the dealership. Beaux kept us posted throughout the entire process. When the car arrived, we were out of town for a couple of weeks. Beaux stored the car until we could fly back home and pick it up. Even the pickup and delivery took a couple of hours. All in all, Beaux invested a lot of time with us to make sure we were satisfied along the entire process. This was not our first purchase at the Grapevine dealership, and it probably will not be our last.

Everyone at the dealership was really helpful and did a great job. I’m very satisfied