Tom was fantastic and very professional! We appreciated his knowledge and expertise on all of the cars we were looking at … which made it so easy to make a decision! We both love my new car and couldn’t be happier! Thank you again to Tom Lin for everything! If we could give him more stars we would! Sincerely, Don & Kim Himes

I walked in knowing one thing for sure: I loathed Mercedes, but I wanted a car with power, style and something that didn’t break the bank. But beyond that, I was torn—trying to balance affordability with aesthetics, practicality with style. My preferences were broad, my decision-making messy, and I wasn’t sure how to narrow it all down. That’s where Marco came in. He didn’t just sell cars—he listened, patiently and thoughtfully, like a car psychologist. He asked the right questions, never rushed me, and gently guided me through a funnel of clarity. Every time I added a new “maybe” or changed direction, he recalibrated with kindness and precision. He was also incredibly patient with my husband, who joined the process by phone. Even with the added layer of remote communication, Marco stayed calm, clear, and respectful—making sure both of us felt heard and supported. What truly stood out was how kind and pressure-free the entire experience was. He created space for me to explore, reflect, and ultimately choose a car that felt like *me*. No pushy tactics, no rushed decisions—just genuine care and expertise. By the end, I wasn’t just driving away in a car—I was driving away in MY car. The one that fits my lifestyle, my taste, and my values. If you’re navigating a sea of options and want someone who can help you find your way with grace and skill, this is the person you want by your side. His knowledge level is beyond expectations and he takes his time. I was never a fan of Mercedes—but I am now. And most likely, I will be for life. The customer service was that seamless, I will most likely only work with Marco moving forward and I would highly recommend him to any family, friends or colleagues.

We recently purchased our new Mercedes from Mr. Basel Abbas, and we couldn’t be happier with the experience! From the very beginning, Mr. Basel was incredibly patient, professional, and genuinely caring. He took the time to explain every detail, answer all our questions clearly, and made sure we felt comfortable with every step of the process. What impressed us most was his honesty, transparency, and warm attitude — he never pressured us, but instead guided us with true expertise and kindness. Thanks to him, everything went so smoothly, and we found the perfect car that fits our needs beautifully. If you’re looking for someone you can trust and truly enjoy working with, we highly recommend Mr. Basel Abbas. He’s one of the best sales consultants we’ve ever met, and we’re so grateful for his support! Thank you so much again, Mr. Basel, for your amazing service and positive energy — you made this experience unforgettable for us! 🙏✨

We have worked with several other Mercedes dealerships in the area and were pleasantly surprised overall by the level of service we received at Avondale. From trade in to purchase, our experience was seamless and Tom was especially accommodating.

Everyone I talked to was very helpful and respectful. Tom my sales guy made my car shopping experience the best anyone can possibly ask for, returned calls in a timely manner and showed great professionalism. Grapevine Mercedes dealership will be at the top of my list when shopping for another vehicle.

Val was absolutely amazing! It all started with a simple phone call. I reached out to Mercedes Benz of Grapevine as well as another Mercedes dealership to inquire about an extended warranty on our current E450. The other dealership never got back to me, but Val did. That single returned call made all the difference. Because of Val, we ended up leasing a brand new GLC. From the very beginning, Val was incredibly personable. Talking to her felt more like chatting with a friend than dealing with a salesperson, which is a huge plus for me. I really cannot stand pushy sales tactics, and Val was the complete opposite — genuine, knowledgeable, and easy to work with. She has absolutely earned our business moving forward. Peter was also kind and approachable, and together they made the entire process smooth and enjoyable. On top of that, we received an incredible lease deal. From now on, I will be recommending Val to anyone considering a Mercedes, and I would not hesitate to send them to Mercedes Benz of Grapevine.