If you're in for an oil change and your car has under 80,000 miles, the process is smooth. However, more complex issues often lead to delays, as parts need to be ordered overnight, and you will need a rental. Communication can also be frustrating, as clear updates about your car’s status-your property-are sometimes met with some pretty impolite responses and condescending tones from Service Members. While I have faith they'll address their staffing issues, I'm tired of dealing with the same problems year after year and won’t be returning. It seems they overlook the fact that customers rely on their vehicles for work and supporting their families, especially when they provide unclear information and impose additional charges for payment plans. The overall experience leaves much to be desired. Also, if your car is at 100,000 miles don’t bother going there because they might not service you.

I paid cash for my Nissan August 2023. A month went by & hadn’t received a call to pick up my tags so I called to speak with my salesman ERIK who was too lazy to get up from his desk to see if they had arrived so he decided to lie & say they weren’t there & would be mailed to me. I didn’t receive my tags until Oct2023

Erik C. Has done an outstanding job during the purchase of both our new Nissan vehicles this year. My focus each time was the “Out The Door” pricing, which he took very good care of. He was patient with us during the selection process, not once applying any pressure to go one way or the other. Steve the financial guy was smooth to work with, took the time to be transparent about all the numbers and did not pressure any back end packages.

I just bought a new car from Jim Keras. Everyone was nice and friendly (they were taking my money), but the extra $1,000+ of charges hurts my feelings. When I asked what they were, they said it's extra stuff we do to all our cars. Rear bumper protector (which was already charged on the sticker), rubber trunk mat (which wasn't there), wheel locks (which i didn't need), nitrogen in tires (which I didn't want). That's all they could tell me for an extra grand. Knowing cars are so hard to find, it was either pay it or walk away. Frustrating.

Took advantage of the fact that I was a female excited about a certain car. Jacked the price up of a less than set value car. Never again will I shop here for a car and I will be telling everyone I know about my experience.

Never again.used car manager very unprofessional.got wrong parts and wanted me to do the work of driving and having it fixed.also said he ordered parts from Ford but they sent him aftermarket part.hmmmmmmmm