I've been to four BMW dealerships and this one was the worst. I typically drop my vehicle off for service and am in an out. Here, I waited over an hour only to be told that my tire insurance company wasn't open and they needed verification before working on my car. Peter Ha suggested I give him $500 and I would be reimbursed. My vehicle was returned to me without my spare key and with the tire lock inside of the vehicle ,not on the tires as they should have been. My vehicle was also returned with a slash in my tire which they refused to repair/replace, even after conveying my safety concerns. They tried to gaslight me into going home and looking for my spare key, which I knew I left in the vehicle but this entire process was so exhausting I left, which was my mistake, only after I was assured they would follow up, which they failed to do. I spoke to the assistant manager Kal once and he advised he would look into things and call me back as he was perplexed that my vehicle was returned the way it was. It's been over a month and no one had had the decency to call me. I did reach out to Peter and he advised that Kal told him to offer me something, basically to appease me. However, the only resolution is replacing my key they lost. As far as the tire, I will go to Westbury or Freeport where the service has been seamless and 10x better than Bayside. I truly regret ever coming here.

Excellent staff and great price. Sale team lead by Shirley Chen, Pricilla and Mason are the best. Very friendly and knowledgeable with good selection with cars.

Bmw bayside is a great dealership to purchase from. Melissa was a huge help from the start and made sure everything was seamless. She checked up regularly and went the extra mile.

Melisa is a very nice person and charming to deal with! Very pleasing personality! I would highly recommend her! ***** 5 Star

Best deal I got for the 2026 X5. Super friendly and awesome service. Check them out.

I had an incredible experience working with Melissa on my new BMW lease. From start to finish, she made the process smooth, stress-free, and enjoyable. Melissa went above and beyond to get me the best possible deal, answered all my questions with patience and clarity, and ensured every detail was handled with professionalism. Thanks to her, I’m now driving the perfect BMW and couldn’t be happier. Highly recommend Melissa if you’re looking for someone who truly puts the customer first!