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Great experience! Had my car towed there middle night due to blowing out 2 tires avoiding another car. Next day, replaced both tires and was ready noon!
Mercedes Benz of Boston provides attentive service, communicates well and has very friendly service staff members.
Great service and very knowledgeable and very friendly. Always ready to help in any way
Service was requested following an MVA and within 3 days it was completed. The call was made on 08/02/2025 (a Saturday!) The left side mirror was ordered and installed on 08/06/25. You cannot beat that! Kudos to the parts department team and the Service Consultant (who by the way, was a late participant in the process.) I am truly appreciative. The dealership is too far from my home, otherwise, I would switch right away! Thank you Mercedes Benz of Boston at Somerville!
I had an oil leak and had to have it fixed as soon as possible. Mike was extremely helpful to have it done. Thank you !!
Ask for Ryan! He’s attentive, communicative, transparent, trustworthy, HONEST and very helpful every single time I need service for my car (which has been a lot more than I would have liked in the past year) but because of him I won’t bring my car anywhere else even if that means I have to wait for availability. Schneider was also amazing and easy to work with in Ryan’s absence. The service manager Albert was so kind & accommodating for me in a tough situation - I used to sell Mercedes and also worked for Herb for a number of years (so my expectations are high) and this service team exemplifies what service for a Mercedes Benz should look and feel like. Down to the valet guys & the manager Adilson are honestly a pleasure to work with. The ladies at checkout. Everyone is delightful, they make what usually is a stressful visit feel like a breeze. Well done, I love my service team.
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