The sales person I did my lease in 2020 was great but every time that I mentioned any issue during the lease term to the service department they would say they can't hear the noise or some xx excuse. Once the car was bought out of the lease then things changed....how convenient. They also like to add a ton of things that the car supposedly needs when it really does NOT!!

They have so many 5 star reviews from people buying cars but the minute you need servicing, good luck. What a bunch of rip off artists. They should be ashamed of themselves. I'll bet they don't even service their own cars there.

Riley Volvo Stamford does not deserve your business. We bought 2 cars from them, and when the second car had some issues with a few items not included at the time of delivery, GM Jameson Riley treated us with total contempt. After months of delays, I went to the dealership to speak to him in person. He acted like a complete bully, with no care in the world for a 2-time customer. As our conversation progressed, I asked to speak in his office away from his workers and others in the waiting room, and he refused. As he persisted in denying the most basic respect and courtesy for the simplest request of giving me what I had paid for months in advance, I could not believe this was how he ran his business. I looked around at his employees sitting right next to us at their computer terminals, and they were all unable to look up at me. I could tell instantly they were ashamed of his behavior and had probably seen it over and over again. Just look through these reviews and elsewhere, you'll see his name again and again. We are all not making this up. This is the reason people hate dealerships. What an absolutely horrible experience with this place, and Jameson Riley probably would not have the job except for nepotism and to pay for his go-cart side hobby. He was handed what was probably a respected business and wrecked it.

Was sold an xc90 recharge with faulty plugs, returned a few days later for correct plug, was sent home again with faulty ones. On my third trip back I was finally given the correct plug but their service advisors couldn’t have been less helpful everyone was on multi hour lunch breaks and those left to staff simply didn’t feel like it. Had to get sales involved. In the parking lot other customers were commiserating about how bad Riley Stamford is. Go to Westport instead.

Horrific customer service from repairs staff all the way up to the GM Riley. Unless you have bought or leased your Volvo from Riley, please avoid at all costs, they treat you terribly. Poor communication from top to bottom, wrong parts ordered, incorrect timelines given, and defensive, rude, attitude.

The absolute WORST! The other day was the third time these clowns in the "service" department jerked me around and it will be the last. They just don't give a @#%$! The final blow was last Mondy. After seven hours I called and was told that they never got to my car, which, BTW, was there so that they could fix something they screwed up last time. I was asked if I wanted to leave it overnight which was not an option since I live about 25 miles away (they do not do loaners). So I went in to pick it up. The woman at the "service" desk asked if I would be coming back in the morning to which I said no. I asked why I didn't receive a call earlier to say that my car wouldn't be ready. She actually said, without even looking at me, and I still can't believe this, "Well, a lot of people didn't get their cars done today." REALLY!! At least make something up! Lie to me! Anything! Pretend to be concerned! And the whole time, Paul, the "service manager" was sitting right next to her, looking down, not saying a word. Man-Up Paul!! Do your Job! I will never go there again, and you shouldn't either.