I lease a 2024 Alfa Romeo stelvio and did a oil change at a location other than the dealership. Maintenance on the vehicle is not required to be done at an Alfa Romeo dealership under the terms of the lease agreement. I do usually get my more intensive service work done at the dealership but for just doing an oil change , the dealership typically charges around $300 more than what you pay at an oil change location like Jiffy Lube or similar. After getting the oil change done buy a non dealership oil change place, we were able to figure out how to reset the oil light, but now there is a scheduled maintenance expired message that comes on the screen when I start the engine. After Googling for a while, I found that on newer Alfa Romeo models , this can only be reset with the diagnostic equipment at a dealership . Something that I did not know before because previous stelvio models were able to reset these warning indicators with a combination of foot pedal pushes with the ignition. I went to Rick Case Honda service department (the dealership I got the vehicle from) to get them to reset this indicator (which is a simple process for them), and they refused to do it without my paying for another oil change even though I just got it done days before. I am so disappointed with them because this is not a requirement for this vehicle in the manual or in the lease agreement. VERY DISSATISFIED WITH RICK CASE SERVISE DEPARTMENT.

I bought a "Like New" low mileage used car on 3/15/25. I was given one key fob and told the other would come by mail in a few days. It didn't come, and the salesman refuses to return my calls. He sent one text stating he would take care of it "tomorrow," but that was weeks ago. Nobody, not even the Sales Manager will return my calls.

Tried to purchase tires. Totally inept service person. Parts guy even worse to talk to.

Honestly if I could give a negative star I would. First I trusted this place with my car! I took my car in to for new tires and service and everything went fine. When I took my car in a few months later to get the steering wheel fix since it was a recall and I was advised that my tires need to be rotated by WALDO! I did what was suggested and ask for them to be done. Come to find out months later it was NEVER done! After I trusted these people. I took my car in now to do oil change and ask for tire rotation again and I'm being told by CONMAR that "oh your tires are bad, they can't be done" but only after I checked and no tire rotation wasn't done when I asked. After I went into the office raising xxxx after I got charged for service that wasn't done! As I was walking back in another service advisor was like oh if you don't check they won't do them. It's ridiculous that I have to fight tooth and nail to get something done! I did get my money back for this last service but it's not going to make up for me having to buy new tires again less than 10 months since they can't seem to do their jobs. I paid for a service and it can't be done unless I nag them and complain and start raising xxxx. They want to charge crazy amount for service but won't actually do the work! They really are scam artist. I should at least get a discount on my tires or a new one for this xxxx of a situation they have put me thru! This place has gone down hill.

The Honda RECALL 2024 is being handled terribly at Rick Case! Fuel leak danger. Steering danger!

This may be the worst Honda dealer is south Fl. The sales people are push and aggressive. The service department is slow and constantly trying to up sale on all kinds of stuff that is not needed. Expresa oil change is a joke!