Bought and sold a lot of cars over the years. We have run into more sales representatives than we can remember. Typically, you tend to remember the ones that left a negative impression, so you don’t ever deal with them again. Some are great when they are selling you the car, then they tend to disappear after the sale. Especially if you have a follow up concern. Well, we ran into one sales rep recently that was exceptional. His name is Javier and he represents Mercedes-Benz of Knoxville. I know what you’re thinking, he works for an upscale dealership so he should be exceptional. Not. In the past, we have purchased a few of what are considered high-end cars and some of the worst experiences have been with those reps. With Javier, the whole process of purchasing the car, from helping us select a model, to the negotiation phase (which tends to be the worst part), to the follow-up was great. There were a few loose ends after the sale that needed to be cleaned up and Javier assured us, he would handle them. He did. What we call a “man of his word”. Bottom Line, if you are looking for a top-notch sales rep at a Mercedes Benz dealership, look up Javier. Javier, keep up the good work!

Even though I hate purchasing new cars, this was a great experience. From the moment I walked on the lot the staff was engaging, knowledgable, respectful friendly and attentive. . Sales person Jon Becker was honest, not pushy, put me at ease, knew the product, fun to deal with and was very helpful at helping me sort through options on the van. Jon was willing to go above and beyond to put me at ease and made the experience a good one.

Salespeople are friendly, as you would expect. Brief experience with the Service Dept left good impression. The problem is the product. Mercedes Benz enjoys a reputation of poor reliability and my experience certainly solidifies that fact. A mere three weeks after purchasing a Certified 2023 C300 it left me stranded at a gas station. Red warning light on the dash indicated a "Malfunction" and the car would not start. Embarrassing situation when others are patiently waiting in line to use the gas pump. That was after several technology issues including a clock that would not keep the correct time and Apple Car Play that would not connect. If you are set on owning a Mercedes I guess this is as good a dealership as you'll find but I would encourage you to consider a different manufacturer.

MCB of Knoxville has been great to work with. Ask for G. J. Hickman for sales, he will help you out. Excellent follow-up as well.

This is the second vehicle I have purchased from this dealership. Mr Frank Caldwell was my salesman and we just loved him. He was more than helpful. I would definitely recommend this dealership to anyone! By the way 5 years ago on this date , Frank sold me a vehicle , he was great then and today we were lucky enough to have him in our corner helping us get the car of our dreams. So everyone go on down to Knoxville’s Mercedes Benz and ask for Frank Caldwell. He will definitely treat you right.

I loved Lauren Bain Henson she was very knowledgeable helping me every step of the way to buying my first benz if you need or looking for a car ask for Lauren you won’t be disappointed