Don Franklin Lexington Buick GMC

3380 Richmond Road

Lexington, KY 40509

Please update the areas marked in red before submitting.

Share Your Experience

Yes
No
See Review Guidelines
0 1 2 3 4 5 6 7 8 9 0
0 1 2 3 4 5 6 7 8 9 0
0 1 2 3 4 5 6 7 8 9 0

Reason For Visit

Sales (New)
Sales (Used)
Service

Did you purchase or lease a vehicle from this dealership?

Could You Say a Little More? (Optional)

How was your experience with the vehicle financing process? (Optional)

How would you rate the speed of your transaction? (Optional)

How would you rate the dealership's explanation of final vehicle pricing? (Optional)

If you traded in or sold a vehicle, how was that experience? (Optional)

How was your vehicle home delivery from this dealership? (Optional)

How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)

What Others Say

The service department was horrible, the lady, DAWN, that was designated to help me, literally did not once!!! It took a month for me to book the appointment, apparently they were a month out..come the day to drop it off, my truck sat in their parking lot for three days and everyday I would call and leave messages to get status and the lady designated to my truck NEVER called me back i had to go in two of those three days just to get an update. Finally on the fourth day a nice young man went back there and drove my truck in the morning and they got it out in half a day! honestly very ridiculous considering that's my work truck and i was without a truck for a total of four day without them even offering to give me a courtesy vehicle. I have to use them considering they are the onyl GMC dealing in Lexington, but will be going to Frankfort GMC from here on out!

Very easy to set up appointment walk in took my keys signed in 30 minutes later I was ready to very efficient waiting area very clean free coffee and snacks

Came in one day for a appointment set-up, had two vehicles that needed maintenance and the staff made sure I could do both in one day, like I had requested and it was like no issue for them. Only thing was I had two different times, but I was good with that. I thank the staff for making it easy as possible for me.

Most seamless buying experience I've ever had when purchasing an automobile. We drove away with our new automobile in record time and were extremely pleased with the entire process. Catarina was wonderful and I would always recommend her to anyone looking to purchase an automobile. Great experience!

This is our go to dealer. Andre Ables is the reason, what a wonderful salesman,

This was a pleasant experience from the moment we walked in the door & met Andres Adkes. We walked out with a 2025 buick envision avenir and love it!!