Prompt and friendly The one change I would suggest would be to have the ability to contact the in-house sales. Not a fan of off site call center.

The worst car buying experience I have ever had. I had the car shipped in from Utahto CA and unfortunately, had a very non-communicative sales associate named Abel. I was very anxious to see the car as I tracked the shipment and saw that it sat for two days in Duarte, California, then moved to Oxnard Carmax for two days where I got “will let you know when the car is ready. “I ended up going to see the car even though it wasn’t ready for me to test drive and ended up talking to Chris, the manager, who was great and said he would try and push the car through to get it ready for me to test drive later that day which he did. Chris was great and I honestly think if I had not talked to Chris, the car would still be sitting there. I had done absolutely everything I could do online to expedite the process of financing. I had done the credit app and the trade-in information all online, hoping to spend as little time as possible in Carmax making it easier for me and the sales associate. I was informed that all of that information had been “lost “I ended up having to redo absolutely everything, and instead of spending what I was hoping for 90 minutes in the car dealership ended up being over three hours with most of the time sitting and waiting. I was told to take the car for a test drive, but the sales associate couldn’t go with me since Covid. I drove the car down the street and back because I was terrified and had no idea how the car handled or what all the bells and whistles were and Abel, never ever went over the car because he was too anxious to get to the next sale. He made a snarky comment about the 68,000 miles on my trade-in of a Toyota 4Runner and made another snarky comment that I went 12 miles on my test drive when in reality I went down the street and back maybe, 2 miles. Very disrespectful, very unprofessional. I got a top-of-the-line Tacoma so there are many, many bells and whistles of which I knew nothing about and Abel could not be bothered to go over them with me. Four days after I had the car the engine light went on. I call Carmax service and they can’t get me in until the following Monday so I get to drive the car for six days with the engine light on. On Monday, when the car is due to go in for whatever is wrong with it that is day nine of my 10 day window to give the car back. The absolute worst carbine experience ever.

had an amazing experience with Cean at CarMax! He made the entire process of purchasing my 2016 BMW 320i so easy and stress-free. From start to finish, he was professional, helpful, patient, and made sure everything went smoothly. I truly appreciate the time and effort he put into making this such a great experience. If you’re looking for someone at CarMax who genuinely cares about helping you, I highly recommend Cean! Thank you for making the whole process such a positive one! 🚗✨

Mike and Jaime were so kind and helpful! I really enjoyed my experience with CarMax. Jaime answered all my questions and helped me to truly understand the process!

Our experience with CarMax started wonderfully when I called online and talked to Kayla she was very helpful and informative and help me understand all the necessities and the steps that had to be taken and all the information and help me get all of my responsibility accomplished then we were able to enjoy the professionalism of carmax in Oxnard California and had a wonderful experience with our salesperson d d was wonderful very helpful and made our process very easy to understand and help to sign everything necessary we love our car and our very thankful for the service department doing such an excellent job and CarMax reaching out to us and helping us with everything that we needed to know even with our loan company American acceptance and helped us to do everything smoothly I'm looking forward to hearing from CarMax at every turn have a great day stay safe on the road

After visiting at least three other dealerships, my experience with CarMax was a refreshing change. From the start, Mike Townsend simply asked what I was looking for and what price range I wanted to stay within—and then delivered exactly that without any nonsense or pressure. The process was straightforward, friendly, and respectful of my time. What impressed me most was how transparent they were throughout the entire process. They clearly explained what was outstanding with the vehicle recalls and took the time to help me look at both the pros and cons of the car. I never felt rushed, misled, or pushed into something I did not want. Unlike the other dealerships I visited, where the focus seemed to be on adding accessories, extra warranties, and anything else that would drive up the price, CarMax kept the experience honest and simple. Their no-pressure approach made the car-buying process much easier and far less stressful. I truly appreciate the way CarMax conducts business—with professionalism, transparency, and a friendly attitude. I would gladly recommend them to anyone looking for a car-buying experience without the usual runaround.