Brought in 330 for engine hesitation on Tuesday Morning. Jesse got me in and mechanic diagnosis bad purge valve and engine mounts are faulty. They ordered parts and got my 330 back with no charge to me. Alan and Josh are also an amazing asset to this dealership and always go beyond to help customers. I wouldn’t go anywhere else. Thank you service team for making every visit a great one.

This BMW DEALERSHIP IS AWFUL. HAD WE KNOWN WE WOULD HAVE USED A DIFFERENT DEALERSHIP. APT FOR TIRE AT 10:30. Quick fix!! NO. Husband drove off to return 3 miles later with a broken wheel frame. 5 hrs later gave us rental which they think we are paying for their mistake. Oh no!! Called service dept, got a recording. Called Maher, got a recording. At least answer the phone!!! Not happy customers!!!

I’m very happy for the service they provide to my wife very good service department excellent I’m recommend very professional and helpful and take care the problem fast and professional thank you to Timothy Cousineau he is great employer excellent he provided all the information and services to the beginning to the end I’m very happy good staff thank you timothy you are the best

Thank you Josh for providing good customer service and understanding my point of view you handled very professionally thank you always recommend bmw West Springfield they the best josh and his team take care my wife vehicle thank you again 👍

Almost 15 days of excuses, lies, and zero accountability Dropped my car off July 2nd for a broken A/C and you would think a premium dealership would be able to diagnose and fix something like that in a timely manner but nope. By July 3, they ran a vacuum, dye, and UV test and still could not find the leak. they "refilled" it and admitted refrigerant was already low again, meaning it was leaking somewhere. Then I was told they were down technicians and could not do any more work that day mind you this was at 1pm they quit on the vehicle for the day. Fast forward to July 8th, 5 days later, they finally figured out it was the compressor. If they hadn't been lazy and quit on the vehicle maybe they would have found that out sooner. Took 6 days just to figure out what the issue was. I was told parts were coming July 9th and that they'd do "their best" to finish it that day. Shocker parts did not arrive. July 10th? Nothing. July 11th? still nothing. Finally, parts landed 7/16/25 and the car was finished today.. 15 days later. No updates unless I hounded them. No loaner. No offer to get me into a rental car until almost a week later. Not a single ounce of accountability and no real apology. And the best part Nate, the service rep acted like I was the issue the entire time, sarcastic, lazy, and unwilling to get me updates every time I texted, called. When I picked up my vehicle he looked like he could not wait to get me out of the door. No real greeting, no sorry for the delay, just terrible customer service and thanks to that I will never return here unless something changes. This place needs a serious reset. If BMW corporate or the owners of the dealership could see how their customers are being treated and saw the lack of communication, they would be embarrassed. Unless management steps in and retrains their staff (which it did not seem like they cared about the situation) I will never step foot in that dealership ever again.

I’m giving one star again because this situation is frustrating they be canceling the appointment for my wife 2022 bmw x4 and rescheduling again for 3 more weeks I’m already waiting one month to get the car fix they said they no have loaner car available they give me a day for the loaner and then after 3 weeks waiting they cancel and re schedule to this month and I’m talk to the secretary and explain that car have safety issues so anything happens to my wife driving that car the dealer be responsible i hope in the future service department be better and more efficient responsible for all the customers thank you have nice day