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Great service and friendly staff. Explained everything about current service and next steps. Car done on time and all service performed corectly.
This was my first time owning a Subaru and having it serviced at the dealership, and I had a great experience from start to finish. Making the appointment online was seamless and convenient. When I arrived, there was no wait, and Alan immediately greeted me and got me checked in. He let me know that the oil change would take about 90 minutes, so I decided to wait in their lounge. The lounge was clean and comfortable, with coffee, tea, bottled water, and snacks available. My oil change was completed in less than 90 minutes, just as promised. Overall, I was very impressed with the service and how smooth the entire process was. Thank you, Alan, for making my first dealership service experience such a positive one!
Easy appointment scheduling online and quick service. I enjoyed getting the video during the appointment.
I had a great experience at Subaru Albany. Everyone was friendly, professional, and very courteous. They helped me through the entire process and made it possible for me to get the 2025 Subaru Forester Metallic Green that I wanted. Special thanks to Tsewang for his excellent customer service. He was patient, attentive, and stayed with us every step of the way. I highly recommend Subaru Albany!
Good service and fair trade-in value. But still an exhausting experience negotiating price for hours, plus defining different insurances at the moment of payment.
Daniel was professional and efficient. Answered all my questions. Processed my paperwork and service in a timely manner. You can tell everyone at this service center has had good customer experience training. Kudos to the great management of this service center!
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