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Excellent and prompt assistance buying a new car. Fio was my salesperson and she was very good. Don in financing was too.
I had the 90 minute express oil change & tire rotation completed in 90 minutes. Kudos to Albany Subaru!
I had a part that needed to be replaced and was covered by a secondary warranty. I had been getting my car serviced at Downtown Subaru of Oakland service center for convenience of the location, but when the claim was denied and they refused to appeal it, I turned to Albany of Subaru. As for Albany of Subaru, I had used their services in the past, but the location was not as convenient as Oakland. However, thanks to Aaron Pearson, he took care of the claim right away, I got the service I needed, and a loaner to boot. Jason Gongora, the service manager, was a pleasure to work with. The customer service I received at this location was like night and day. I have learned the errors of my ways, and I will continue to have my car serviced at Subaru of Albany moving forward.
Each employe was friendly and professional. Your waiting room is very pleasant. I'm impressed with how each step is organized and efficient.
Everyone was very helpful and pleasant. I was able to get the date and time I wanted
Had a great experience getting my rear brake serviced- they were much quicker than expected, but even so they didn’t mind me keeping the loaner car as long as initially planned. And they helped me re install the car seat in my car when it was done :)
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