This dealership is hands-down, the most inviting, friendly, efficient and helpful one out there. Car dealerships usually get a bad wrap by having aggressive sales personnel or non-genuine help regarding finances. But this dealership is the farthest from that. Both my husband and I have purchased vehicles from the dealership and the process could not have gone any smoother.

We worked with Tom Finnick and he was great to work with. Everyone was super thorough and our experience was streamlined and super easy. Would definitely purchase from this dealerahip again.

I am extremely frustrated with Nalley VW. I have brought my daughter’s vehicle there twice in the last four months, and both times new issues appeared within a day that were either not identified or not properly repaired during the service visit. Currently, the vehicle is back at Nalley VW for a sensor issue that began immediately after a recent oil change. It has now been there for three days, and I have received no call back or update on the status. This lack of communication is unacceptable. There should not be such a long delay in providing basic feedback, especially considering the vehicle was just serviced on December 30, 2026, for the oil change. At this point, I am very disappointed by both the quality of service and the lack of follow-up communication.

I had a good service experience on Friday was serviced in the time quoted and discussed plan for an outstanding issue

Easy in and out. Service advisors know what to do. Quick turn around on busy Saturdays.

Tom was great! I told him what I wanted I he jumped right on it. He didn’t try any gimmicks like an experienced with 2 other dealerships I went to the previous week. The process was fast!