Doug found the Volvo I was looking for about 3 hours away. Although he thought it would only take a couple days to get it and it took over a week, that’s not his fault. The rest of the sale went smoothly.

Saige. Was the best she worked with us through all our question and took excellent care of us through the entire process

After being lied to about the time it would take to deliver our new Volvo, when it was finally delivered there were title/licensing issues. The dealer gave us temporary plates tucked into a ‘welcome bag’ without mention that it was there. I was lucky not to get pulled over on the drive home. The temporary tags expired 10 days after delivery and the dealer apparently messed up the titling, but I wasn’t told this when I called. Instead, I was told to drive with the expired tags -“don’t worry, no one will pull you over for that”. The sales person had the gaul to tell me that the tags were for 21 days — from the time of the paper work to the late delivery. I guess they’d give expired plated to someone whose delivery was longer than 21 days.

I recently purchased a Volvo XC-40. My sales representative was Doug Galloway. Doug was fabulous. Experienced, knowledgeable, and friendly. I highly recommend buying a vehicle from him. Great experience from start to finish.

Our experience on the sales side: Our salesperson, Stephanie, was professional and very helpful. We very much appreciated how Stephanie gathered what we were interested in and helped us narrow it down to first 6 and then 2 vehicles, and followed up on all of our questions, including honest feedback on particular models. Stephanie was very responsive to our questions over text and email and made it clear she was in our corner. She even made the extra effort to help us close on the new vehicle during her time off. Thank you! We also found their technical salesperson, Grayson, very friendly and helpful in explaining all the features on our vehicle. After many high-pressure car sales at this and other dealers in the past, we can see that the Herzog Meier sales team has been working to create a new customer-focused environment. Our experience on the service side: We had our old Volvo under warranty repair. The service department has some room for improvement on timely customer communications regarding repairs on the vehicle.

From the moment we walked in, both Stephanie and Brandie made us feel welcome. Our overall experience was outstanding. My family and I highly recommend Herzog-Meier Volvo for their professionalism and commitment to customer satisfaction.Thank you Saige for the personalized walkaround video that transparently address the car's condition and features prior us driving up.