They do a good job when you are actually there for the appointment. My one complaint is that it is nearly impossible to reach a service advisor by phone, and of course sometimes you just need to speak to someone knowledgeable. So this is a problem they need to recognize, prioritize and solve.

Very knowledgeable service technician (Travis). We've always had any work needed explained thoroughly. Only problem with this dealership is it takes forever to get an appointment scheduled. It never used to be this way back when we first bought our Hyundai. I think it's all the "free scheduled maintenance" customers clogging up the calendar. We love Hyundai's reliability, but it's very frustrating that it takes weeks (or even a month or more) to get your car in.

Very Great Sales Lady. Aurea did a fantastic job of showing us the car, drove us over to the Everett location to have the car put up on a rack for my under-car inspection. Very knowledgeable, understanding, and easy to talk to. The Team at the Lake Stevens location were very nice & helpful and answered all our questions. When it came to the purchase, Jordan was great. A big thanks from the Becker household!

First time car buyer here! I had an unbelievable experience purchasing a certified used car at this dealership. I explored and communicated all other local dealerships and they had nothing on this one. The customer service was outstanding- the sales team was attentive, caring and very real with me through the entirety of the process. Naturally- I was scared and overwhelmed. The team was diligent to take their time explaining each step to me, patient when I struggled to make a decision or would change my mind and super encouraging throughout. They worked diligently and efficiently to problem-solve several hiccups that sounds up on my end of this process to make my dream a reality. That included willingness to negotiate and respect any financial budgets and restrictions I had in place, with no semblance of pressure or expectation. I left the dealership feeling like I’d just made a deal with a friend and mother-figure which was such a blessing. This dealership definitely has a customer and advocate for life with the human treatment I was shown today!

Great deal and quick work. Got the car in the color and trim that I wanted.

Aurea was nothing but amazing & helpful, highly recommend you going and getting a vehicle from her. she will make sure you get the right vehicle best suited for you. she made it possible for me and my boyfriend to get our dream truck and made sure it was the one that suited us best. wouldn’t/couldnt have asked for a better sales person. thank you aurea and all the other wonderful people who helped us get this amazing truck! much love- Tristen & Andreea