Tell us about your experience with Jake Sweeney Chrysler Jeep Dodge.
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Jake Sweeney listened to what I needed and wanted. They dilevered on every aspect of what I asked for.
Ashly, my service advisor, was nothing short of professional, friendly and courteous at al times.
Ashley Mingie. Got my truck back in the service department within about 5 minutes. And kept me informed on what was going on and when my truck was ready to go.
Always have a great experience with Jake Sweeney Dodge, Jeep and Ram. Have delt with them for years! Would recommend them to everyone!
The Dealer has been good and for the most part the service has been decent. On the most recent service trip however I received an estimate for $600 for routine maintenance which is a little high but expected for a dealership. I schedule the service and take it in where I initial another estimate with the same amount then wait. My service is completed and when I go to pay it is now over $1000. The dealership added on more services and never informed or asked me about at any point in time. I was 15 feet away from the service department and at no point did they check to make sure that service is okay and I would be willing to pay for it. When it is done they just hand me a bill and argue with me when I explain that was not professional or acceptable to do without asking, they just expected me to pay and gave me zero choices. Never once was there an apology for not communicating to me before completing the service. It makes me hesitant to bring my truck back if they can just do whatever they want no matter the cost to the customer. My first real bad experience that I surely won’t forget.
Ashley kept me informed of the progress on my Jeep and when it was available.
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