Very poor customer service. I made an appointment for two recall services for my 2021 VW ID.4 a week in advance, and then called them the day before to confirm that they could perform the services which they confirmed and that's all they said. I show up at the appointed time and they had failed to let me know in advance that one of the services is a 3-day process and that they were incapable of performing the second service. I asked why they didn't tell me this when I called them the day before and they claimed I probably spoke with their third-party answering service. Maybe have your service advisors answer the service calls instead of an answering service. Will not be recommending this dealer to anyone.

They were the rudist sales team I have ever encountered! They emailed, called and texted me and begged me to come in. Zach the sales manager misrepresented the CX-5 inventory and then when confronted pointing out errors he said they didn't want to sell anything to me anyhow. In the meantime they indicated that they can't make any money or keep the doors open or even the lights on! With an attitude like that I think their issue is customer service. Without customers you don't have a Business. Please look anywhere else if you want to be treated like a human. Fucillo and Depaula will be much better.

This dealership doesn't care about their customers! First thing they tried to do was rob me! Give me less for a higher payment. They wouldn't work their numbers only until a different dealership gave me a better offer. Management there is the reason their ratings are so low. I had two leases from then and will never go back! I saved so much money going to DePaula. I got way more for my money and amazing equity offer. Cooley will not last long at the rate their going.

Poor service and management. Made an appt at 2:45 for an oil change and it’s 5pm and still not done. Management didn’t care and told me they overbook due to some no shows. So appointments are worthless. Not so much as an apology. Helen Keller would have finished the oil change in t half the time. Do yourself a favor and find a dealer that puts customer service over profits.

Brought vehicle in with a coolant leak. The service estimate was for $2k, which included replacement of several belts. I asked if all of these were necessary to repair the coolant problem, and service writer said, oh yes, once they get it open to replace the coolant leak they have to replace all those belts to put it back together. This is obvious nonsense, but to make it worse, I watched the video the technician made, in which he said that the timing belt replacement was recommended because of the age of the vehicle. Completely unrelated to fixing the problem I had brought the vehicle in for! (I understand these repairs were/are still needed, but not to get the car out the door with the immediate problem fixed).

Met with Walter Ponce. Smooth, easy transaction. Walter was friendly, courteous and followed up with all questions. I love my new Atlas! Highly recommend this dealership.