Had a great purchasing experience with Steve Hirsch at Dean Team Subaru. Prior to our scheduled appointment, Steve parked in front, side-by-side, one each of the two Forester colors my wife and I were interested in buying so we didn’t have to walk around the lot. He was extremely informative regarding all of the features of the vehicle prior to test driving. After finalizing the purchase, Steve again ensured we were able and ready to competently use the new technology and safety features built into the vehicle before we drove off the lot. He answered every question, and several times asked if we had any questions or concerns. Again, a great experience from start to finish.

Best new car purchase experience in my life; I'm 80 and have purchased more than 25 new cars. Steve in sales and Sam in finance were honest, clear, and concise. The only improvement to the process would be better quality control of the final detailing of the new car before it is given to the customer.

Everything went well with my 2019 Subaru Forester appointment on 8/13/26. No complaints whatsoever. As always, Duke Iwata is 10/10 for his customer service (for his knowledge of my vehicle and the ability to explain things to me, his professionalism and cordiality) and as I always say, he is just the type of employee I would want in my organization. I drive 21 miles one way to come to Dean Team Subaru in Ballwin because of the customer service. Of note, it was great and very helpful that the internet connection worked flawlessly and that Duke found me a desk to sit at, for an important work Zoom meeting during my service appointment (I had forgotten I was going to have that meeting when I scheduled the appointment).

I am happy to provide a note about my service advisor , Shannon. His professionalism, follow up and attention to detail were first class. This is our second VW in the family but the first time I have experienced the service department at Dean Team VW. I was more than satisfied with the completed work and how quickly the last two services were performed. We were experiencing this all while getting ready to send our first child off to college . This was his vehicle and although it came down to the wire, he was able to take his car to school. Thanks again for providing such excellent service. Jon and Alisa Joyner

My experience with Dean Team was fantastic! We received assistance promptly, and were able to test drive the vehicle I was interested in within minutes of our first conversation. After confirming the Outback Limited XT was the car for me, the process to trade in my current vehicle and finance the Outback was executed efficiently. While this process took quite a bit of time, it was clear throughout that the focus was on us and making sure we had a deal. I would recommend anyone to go to Deam Team, and specifically to work with Shawn.

We are very pleased with the people and the company in general. Steve was a very nice and pleasant person to work with, His knowledge of the vehicle and processing the sale was exceptional.