Purchased a 2021 Atlas Cross Sport SEL Premium every time I schedule service online I get a call telling me what they cannot do and that they can’t owner the service request until a date 5 weeks out. Never have loaner vehicle. This is my only vehicle and I have a job and cannot set around waiting for hours waiting for them to service the vehicle. Seems like it was a mistake buying this vehicle from them.

Great Dealership, honest pricing, honest trade-in values. Truly stress free buying. I bought a car from them 3 years ago and it's still the best experience I've ever had.

I took my VW in for service and when I checked in I approved all service and they provided me with a quote that included all fees and taxes. When the service was complete and it was time to pay, that price had risen by $35 dollars. I prefer using the dealer if the price between the Euro specialty shop and the dealer are close, but this experience is going to force me back to the independent Euro shop in the area. It's a shame this dealership is willing to lose a customer over $35. I'm not saying that you shouldn't use this dealership, but just want everyone to be warned that this could happen to you.

We bought a car from Ziad a few months back. He was very helpful and respectful through the whole process. We had a couple of issues with the car we were looking at before and after the purchase, but they went out of their way to fix the problems for free.

Bad and unacceptable experience with sales manager and sales person Christopher Shaw. If we ever decide to buy any future vehicles from Flow Motors Will not be buying a vehicle from Christopher Shaw again for sure. We citizens have had much trouble with covid 19 and many issues. Having bad credit is nothing to be ashamed of or to be made to feel as a embarrassment. You certainly do not have the skills or abilities at all with this issue! Failed miserably! Also prices are seriously over priced! Should be reported to NC Attorney General's Office for price gauging. Sincerely, Bennie and Cindy Harden

I have taken my vehicle in 4 times for a check engine light. 1st time for them to diagnose the issue. 2nd time for them to fix the issue, $1100 later I am driving home and my check engine light came back on (39 miles). I called back, again I go back for them to diagnose the issue "just a small censor that needs to be changed" BUT it has to be ordered and "at no charge". Another trip up, all fixed...until I drove approximately 85 miles. Cue check engine light. My husband asked to see my paperwork and started doing research, my code was P0171 Lean Bank 1. For just under $1100...they changed my THERMOSTAT!! The parts and disposal around $150- I had approximately $935 in LABOR for a THERMOSTAT that did not fix the issue....... $935 for LABOR what are the rates???? I was there approximately 4 hours~ oh, but 3 of those hours "they forgot I was there" when I went to the desk and said "Excuse me can you tell me what is going on with my car? I have been here for 3 hours and nobody has told me anything," I was told they thought I had left, my response was "really, an associate took to a seat so I could use my laptop". My car was ready shortly after I said something. But back to the check engine light, in nothing we have read or watched is there any mention about a thermostat being involved in this code. My husband has called the Service Managed a few times and left message 2x with NO RESPONSE. So, now I am out the money, the gas for trips back and forth (I don't live in town), my time and I have still have a check engine light on BUT no response from the Service Manager. GREAT SERVICE FLOW, I will be sure to recommend you guys-not!!