So, a retired U.S. Marine goes to buy an Audi RS model -- Audi Mission Viejo stocked the ONLY RS Q8 that I was in the market to purchase in the state of California. I’ve read many reviews, before and after my purchase, and this is my honest and unadulterated review of my purchase experience. There were no Audi special finance rates or incentives on this unit and interest rates otherwise are extremely high in the marketplace among all automobile manufacturers of specialty vehicles. I initially contacted the dealership with an inquiry of the unit being in stock because the website MSRP sticker stated “SOLD.” It was in stock, verified by Chris So. Chris’ customer service was above excellent – no pressure and amiable to deal with. Chris met my request for verification of sticker and video of exterior and interior of the unit. One might think that these are customary, they are actually a necessity before a decision to visit a dealership. I set my appointment for a couple of days later, on a Sunday morning. Chris had thoroughly communicated with me in several telephone conversations; and that I would later deal with another salesman after his initial overview with me of the unit. Tim Fitzsimmons would actually walk me through the vehicle features and a thorough test drive. Tim was also amiable to deal with during the negotiation process – no pressure. The negotiation process also involved the trade of my 2022 Porsche Cayenne (base unit) purchased during COVID timeframe (that’s interesting long story because of limited supply and availability). Tim was very knowledgeable on the features of the unit and did an excellent job post sale of further features and the initial set up of the myAudi app and the MMI. Between my negotiations with Tim and the salesman manager, Uttam Oli, we came to an amenable RS Q8 selling price and trade in figures. Uttam was instrumental in finalizing the deal. Chris, Tim and Uttam were very professional. I did come prepared with my own financing, as everyone should do (with multiple financing sources). The back office, you know it well, the Finance and Insurance office (F&I); Anthony Holguin, the finance manager was very informative while accommodating my various scenarios to finalize my options. And I must mention Farhad Yousofzai (Mo), a finance manager with whom I finished with my own financing a few days later. Mo was very constant with what seemed to be an uncharacterized delay in my credit union’s authorization process via phone. Taken together, I couldn’t find my desired Audi RS Q8 specifications in the Inland Empire where I live and traveled the considerable distance just to “take a look” in Mission Viejo. It was well worth the time, miles and tolls required to purchase exactly what I wanted and nothing less. I would recommend anyone interested in an Audi purchase to shop around for competitive pricing BUT GIVE SERIOUS CONSIDERATION to the Mission Viejo Audi dealership. I did and now part of the Audi Family!

Patrick Yamada facilitated our purchase from start to finish. He was GREAT. Excellent relationship from start to finish.

This review is strictly for the car buying side of the process. I dealt with Big Jon Tiplea and to say it was a pleasure is an understatement. I was looking for a specific vehicle for my wife and to put it mildly, it was like trying to find a unicorn. Luckily, Audi Mission Viejo had that unicorn. After texting and e-mailing with John he gave me a good deal that I was happy with. Due to work and home life I don't have a lot of time to deal with games and the normal dealer BS. Jon understood that and made things happen so that I got the deal I was happy with. I arrived at the dealership very late on a Monday around 7:45pm. He showed me the vehicle, we negotiated a price for my trade in and got all the paperwork done by a little after 9pm. He handled every curve ball I threw at him and more. He even went out of his way to get my wife on the vehicle also so that I could have her on the title. I really can't say enough good things about Jon. He was honest, straight forward, helpful, and caring. Everything most car salesman's are not! It was nice to see that the dealer management supported their salesman also. Keep up the great work Big Jon! If anybody is looking for an Audi please give him a call, 714-606-6943.

They were very helpful, very friendly, answered all my questions, they helped me understand many things I didn’t, walked me threw everything and very patience with me

After 20 years of being a Mercedes customer I recently changed to Audi. Hands down the best service consultant Denny Dong, and the serice manager Mr. Erickson was polite, kind, demonstrating tremendous customer service. When I purchased the car I had the privilage of meeting the owner and again, the culture of this dealership is high customer service, efficient, wonderful product, and pleasant staff. When I went in for service again they were efficient, high quality customer care, and knowledgable. I highly recommend this dedealrship to a customer looking for a luxury car with exemplar customer care.

We bought a new Audi Q5 and we were having a hard time setting up so we went to Audi Mission Viejo for help. We were lucky to have Jeffrey Shem help us! He was so knowledgeable, kind and patient! He was more knowledgeable than the person we bought it from. We wish we would have gone to him first! He made us feel so much at ease with our new car. I HIGHLY RECOMMEND Jeffrey Shem for all your Audi buying needs!