799 Central Ave
Albany, NY 12206
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sales Dept.
service Dept.
finance Dept.
management Dept.
internet Dept.
administration Dept.
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Swift and easy The staff was friendly and everything was fast and clean That's it
Took very good care of my problem and felt like I was at home. People were very nice and helpful to me as I was waiting. Good job
Quick check in. Service needs met. Service done reviewed at check out. Lenny was great.
The sales process with Hussain was seamless and genuinely enjoyable. He was fair, transparent, and handled everything with a high level of professionalism! He made the experience easy and stress-free, and he was truly a pleasure to work with. I can’t say enough great things about him. Unfortunately, the experience took a turn when we moved into the finance portion. We worked with Tracie, and the interaction was uncomfortable from the start. Her demeanor came across as aggressive and not personable. While reviewing the paperwork, I noticed my monthly payment was about $10 higher than what had originally been presented by Hussain. It wasn’t a major issue, we simply asked for clarification. Her response, however, was passive aggressive. She said, “Didn’t you used to work at “the bank”? You should know exactly what happened here,” which felt unnecessary and unprofessional. The interaction lacked basic courtesy and left a negative impression. I understand that the finance department may be short-staffed, as this was mentioned multiple times, but that doesn’t excuse the tone or treatment. After waiting several hours, it was disappointing for the final step of the process, and the last interaction before leaving with a new car, to feel so unpleasant. Hussain made this experience outstanding on the front end, but unfortunately, the finance interaction tainted what should have been an exciting moment. If I knew I would have to work with Tracie again, I would strongly reconsider returning based on that experience alone.
The service was Fantastic and they got me on my way on a timely manner
Great communication with all the department involved. I also loved that the dealership is open on Saturday til 5 pm for us working people. I also appreciate that they were very helpful to answer questions even if was very early in the am. Thanks to everyone who helped me with the process of getting a new vehicle.
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