Terrible experience at Lexus of Little Falls. I came in for routine maintenance with a car wash included and ended up being there for over 3 hours. Over the phone, I was told it would take about 45 minutes. When I arrived, I was told 1–1.25 hours. After waiting 1.5 hours, I asked for an update and was told “20 more minutes,” which turned into another 40 minutes, followed by another 25 minutes before I finally got my car. I don’t mind waiting when I know what to expect. What I do mind is being given inaccurate time estimates that prevent me from planning my day accordingly. If I had been told from the beginning that it would take 3+ hours, I could have planned around it. To make matters worse, my car came back with stains it did not have when I dropped it off on the door handle and passenger seat. I spoke with the director, who offered to clean it. They removed the seat stain but I was still left with a stain on my door handle. And as I was leaving, one of the employees moving cars almost hit my car because he didn’t see me coming. I spent over three hours there and somehow left with my car dirtier than when I arrived, frustrated, and feeling like my time was completely disregarded. Very disappointing experience and definitely not the level of service I expected from Lexus

recently leased a Lexus TX 350 from Tri- County Lexus and had a great experience working with OC .

OC was amazing I was nervous to get a new car but he was sweet and helped us

I had an amazing experience working with this dealership and couldn’t be happier with my car purchase. From start to finish, the entire process was smooth thank you OC

Had a really pleasant experience at this dealership.. it took a couple calls but eventually we were able to make a deal.. OC was my salesman, he made it work

I had an outstanding experience at Lexus of Tri-County, and I want to sincerely thank Teejay McLean for his exceptional service. From the moment I walked in, Teejay was professional, patient, knowledgeable, and genuinely committed to helping me find the right vehicle. He took the time to answer all of my questions, explained every step of the process clearly, and made me feel comfortable and confident throughout the purchase. Teejay's honesty, kindness, and dedication to excellent customer service truly stood out. He went above and beyond to make the entire experience smooth and stress-free. If you're looking for someone who truly cares about their customers, I highly recommend asking for Teejay McLean. Thank you for making my Lexus purchase such a wonderful experience Thanks from chi